Receptionist/administrator

3 months ago


Cardiff, United Kingdom Williams Lea Full time

**Receptionist/Administrator (Multi Service Assistant)**

Location: Cardiff (10 mins walk from Cardiff Central)

Contract: Full Time

Work model: Office Based

Shifts: 37.5 hours per week, Monday to Friday, working shifts of 8.15am - 4.45pm or 9.00am - 5.30pm. Occasionally working until 6pm to cover key events and functions.

**Williams Lea seeks a Multi Service Assistant to join their team**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. We are seeking a front facing person to join us at a legal firm based in Cardiff. Exceptional customer service skills and a welcoming and helpful attitude is key to this role.

The role is varied with a real focus on events - so if you enjoy meeting and interacting with people in a professional environment - this could be the role for you

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**Purpose of role**

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. As reception and hospitality are a key focus for this role, someone who has experience in corporate reception or hospitality, or has transferable retail/hospitality/customer service skills would be a great fit.

**Key responsibilities include**:
**Reception/Hospitality/Reprographics**
- Courteously greet and interact with visitors to the premises
- Help to deliver an excellent client experience making professionalism and customer care your priority
- Manage and oversee all room bookings, hospitality requirements, AV needs and car parking
- Deal with any other reception or switchboard duties as required
- Carefully manage a busy meeting room calendar
- Complete daily and weekly checks of the client suite to ensure excellent presentation
- Complete daily admin tasks such as confirmations of meeting room bookings, creating the daily running order, filling in visitor lists and booking parking spaces
- Data entry as required to monitor work load within the service
- Arranging refreshments and catering for lunches, buffets, events and functions.
- Supervising and assisting at events
- Maintaining meeting room presentation standards with daily and hourly checks
- Diary management and planning
- Stock management
- Collecting Reprographics requests from designated areas and correctly filing these
- Completing photocopying, scanning and printing requests
- Follow all quality checking processes to ensure a high standard of work, free of errors
- Ensuring that all equipment is fully stocked and operating correctly
- Handle and store documents safely maintaining information security at all times

**REWARDS & BENEFITS**

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

- 25 days holiday plus bank holidays
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Gym memberships
- Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

**EQUALITY & DIVERSITY**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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