Pals Administrator
3 weeks ago
We now have an opportunity for two full time Band 3 PALS Administrators.
- Take messages from a variety of sources, ensuring they are accurately documented and passed on in a timely way.
- Assist enquirers where possible, for example if they need to be redirected to another organisation or need general information and log these cases on Datix.
- Liaise and assist PALS Officers and other colleagues outside of the service as necessary in dealing with and resolving enquiries and requesting information
- Input enquiries and other data into relevant systems
- Extract information from the Datix system as required.
- Work with the Senior PALS and Complaints Administrator to develop the administration function of the team to continually improve service deliver
The PALS Team provide a service across all 4 sites of NCA. The team is hardworking and the department is very busy with ever changing priorities. The department has a teamwork ethic, supporting each other to ensure the best service to our patients and their carers.
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
-
Pals Administrator
4 weeks ago
Oldham, United Kingdom Northern Care Alliance NHS Group Full timeThe Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...
-
Pals Administrator
1 week ago
Oldham, United Kingdom Northern Care Alliance NHS Group Full timeThe Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...
-
Senior Pals and Complaints Administrator
2 months ago
Oldham, United Kingdom Northern Care Alliance NHS Group Full timeThe Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...
-
Administrator Pals
1 week ago
Oldham, United Kingdom NHS Professionals Full time**JJob Title**:Administrator PALS and Complaints **Trust Location**:Northern Care Alliance NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Northern Care Alliance NHS Foundation Trust is the place for you. **About the Trust** The Northern Care Alliance is an NHS...
-
Pals and Complaints Team Leader
3 days ago
Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full timeThe PALS and Complaints Department at NCA is looking for enthusiastic, committed people to join their team. You will assist the PALS and Complaints Manager to manage the PALS and Complaints Service and team for one of the Care Organisations within the NCA. You will need excellent communication (verbal and written), organisation and time management skills,...
-
Head of Pals and Complaints
2 months ago
Oldham, United Kingdom Northern Care Alliance NHS Group Full time**Job overview**: **The post holder will be responsible for managing the day-to-day operational activity of the PALS and Complaints service. A key responsibility will be to develop and maintain an effective quality service representing the Trust, which supports patients, relatives, visitors, carers or their representatives, to obtain prompt and accurate...
-
Complaints Advisor
1 week ago
Oldham, United Kingdom NHS Professionals Full time**Job Title**: Complaints and Pals Advisor **Trust Location**: Northern Care Alliance NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Northern Care Alliance NHS Foundation Trust would love to hear from you **About the Trust** The Northern Care Alliance is...
-
Directorate Support Manager
3 weeks ago
Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full timeJob summary An exciting opportunity has opened up to work within the newly formed Directorate of Peri-operative Care which includes main theatres, maternity theatres, pre-operative assessment, outpatients, phlebotomy, acute pain and plastic surgery. The post holder will work within the wider Peri-operative Care Directorate. Working alongside an...
-
Directorate Support Manager
3 weeks ago
Oldham, Greater Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full timeAn exciting opportunity has opened up to work within the newly formed Directorate of Peri-operative Care which includes main theatres, maternity theatres, pre-operative assessment, outpatients, phlebotomy, acute pain and plastic surgery. The post holder will work within the wider Peri-operative Care Directorate. Working alongside an operational team of...
