Administrator Pals

2 weeks ago

Oldham, United Kingdom NHS Professionals Full time

**JJob Title**:Administrator PALS and Complaints

**Trust Location**:Northern Care Alliance NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Northern Care Alliance NHS Foundation Trust is the place for you.

**About the Trust**

The Northern Care Alliance is an NHS Foundation Trust (NCA FT) created by bringing together two NHS Trusts, Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The NCA FT was formally established on 1 October 2021. The NCA has been working together as a group since 2016.

**What you’ll be responsible for**:

- Answering telephone enquiries for PALS
- Taking messages and contacting the appropriate PALS advisor
- Monitor PALS inbox

**You’ll learn the following whilst working at the trust**:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- Excellent communication skills
- both verbal and written
- Microsoft office skills
- Outlook, Word, and Excel
- Ability to meet deadlines and work under pressure
- Previous admin experinece
- Ability to remain calm when speaking to distressed patients and family members
- Quick learner
- Previous experience using Datix System

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Full-time, Temporary contract

**Salary**: £11.85 per hour

Schedule:

- Monday to Friday

Application question(s):

- do you have previous admin experience?

Work Location: In person

Reference ID: 62746

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