Pals Administrator

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**We now have an opportunity for two full time Band 3 PALS Administrators.**

**Main duties of the job**:

- Take messages from a variety of sources, ensuring they are accurately documented and passed on in a timely way.
- Assist enquirers where possible, for example if they need to be redirected to another organisation or need general information and log these cases on Datix.
- Liaise and assist PALS Officers and other colleagues outside of the service as necessary in dealing with and resolving enquiries and requesting information
- Input enquiries and other data into relevant systems
- Extract information from the Datix system as required.
- Work with the Senior PALS and Complaints Administrator to develop the administration function of the team to continually improve service deliver

**Working for our organisation**:
The PALS Team provide a service across all 4 sites of NCA. The team is hardworking and the department is very busy with ever changing priorities. The department has a teamwork ethic, supporting each other to ensure the best service to our patients and their carers.

The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- GCSE or equivalent in English
- NVQ Level 3 or equivalent knowledge or experience

**Desirable criteria**:

- RSA typing or equivalent

**Knowledge and skills**:
**Essential criteria**:

- Able to work with mínimal supervision
- Able to use a database to input and extract information
- Excellent verbal skills
- Time management and organisational skills
- Team player

**Desirable criteria**:

- A knowledge of the PALS and Complaints service and how they link together

**Training and Experience**:
**Essential criteria**:

- Customer Care Training
- Typing, data inputting or similar training

**Desirable criteria**:

- Experience of working in a customer care setting
- Experience of working in a PALS or Complaints setting
- Previous NHS experience
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:
**Applicant requirements**: