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Customer Service Account Manager

2 months ago

Enfield, United Kingdom Response Personnel Full time

**CUSTOMER SERVICE ACCOUNT MANAGER- ENFIELD (SOME DAYS COULD BE HYBRID) FULL TIME PERMANENT**

**The Post**:
Key Responsibilities:

- Manage a portfolio of customers meeting their day to day requirements
- Take responsibility for customer loyalty within the remit of the role
- Reassure customers, educate and train them in best practice
- Take responsibility for account retention within the remit of the role
- Find solutions to problems
- Resolve problems efficiently with minimum impact on the customer
- Communicate effectively with customers and colleagues: gather, interpret and act on information
- Use business acumen to strike the balance between what’s best for the customer and best for the business
- Demonstrate good office skills: IT literate, time management, prioritisation and organisation
- Demonstrate good interpersonal skills

Essential experience and requirements:

- Previous experience in a customer Service support environment
- Demonstrable employment stability with a minimum of 1 year plus service with the same company or a progressive career path in customer services
- Strong Microsoft Office skills
- Excellent and building and maintaining customer relationships
- Excellent communication skills both verbally and written
- Excellent telephone manner
- Able to work well in a team as well as independently
- Good at problem solving and investigating sometimes complex queries
- Ability to grasp in-house systems quickly
- Ability to multi task and resolve problems
- Strong work ethic with desire to achieve and maintain high standards
- Works well under pressure and to deadlines

**Salary and Benefits**
- £25,000 - 27,500 per annum, depending on experience
- Enrolled on company pension scheme after 3 months’ service
- Healthshield cashback plan upon passing 6 months’ probation
- Enrolment onto life assurance scheme once 6 months’ probation period is passed
- 22 days holiday increasing based on length of service

**Location

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