Customer Service Advisor

1 month ago


Enfield, United Kingdom OneOcean Full time

Our purpose is to remove the barriers between voyage stakeholders.

Our vision is to provide benefits of improved safety, efficiency and reduced environmental impact to all voyage stakeholders by removing traditional operating barriers through innovative software and data transparency.

Headquartered in London with offices and operations worldwide, we are a global, diverse team of customer focused professionals.

JOB SCOPE

The Service Manager works on the front line with both office-based customers and ship-based end users. They are responsible for ensuring all order and outfit queries are resolved in a timely and accurate manner, for the customers allocated to their pod.

They are the main contact point for their customers general queries and manage the order management lifecycle end to end, within their customer service level agreements. They proactively drive efficiency through the order management process and minimise the need to process ad hoc orders, through driving customer adoption of automated order channels and new edition supply options.

They ensure customer outfits and folios are managed proactively and remain consistent with customer needs.

They stay close to the customer to ensure approval processes are optimised and followed, maximising satisfaction but minimising manual touch points. They understand all customer order management requirements and maintain suitable documentation of these.

They support the Customer Success Manager on all order and outfit topics and support the onboarding of new customers through the supply of new products and the setup of new outfits.

Service Managers play a key role in the generation of revenue and maximise every opportunity to process orders and generate invoices - whilst minimising errors that could lead to rework or refunds/credits.

They support account retention through driving value in every interaction they have with the customer, including on time and accurate query resolution and delivery of efficiency gains through the adoption of process automations.

They support the service/subscription renewal process by proactively reviewing annual renewals, ensuring renewal quotes are accurate and ensuring purchase order details are entered on time to allow streamlined invoicing.

They work cross functionally with sales, support and development to put the customer first and guarantee their success.

**Requirements**:

- Attention to detail
- Customer facing soft skills
- Strategic understanding
- Commercial understanding
- Communication; Excellent listening, presentation, and written/verbal communication skills at all business levels. languages will be considered as assets.
- Customer focused urgency
- Self-motivation and energy
- Teamwork
- Problem / Query Management
- Knowledge of the shipping / marine industry an asset.



  • Enfield, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Southbury Leisure Centre in Enfield. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...


  • Enfield, United Kingdom STORMX RECRUITMENT LIMITED Full time

    Are you someone who loves working with people? If yes, then this is the job for you. We are recruiting for a Customer Service Advisor based near Enfield. As a Customer Service Advisor, you will be at the epicentre of customer care for a well-established business. **Requirements**: - Attention to detail - Customer facing soft skills - Strategic...


  • Enfield, United Kingdom CarStore Full time

    **Customer Service Advisor** **CarStore Direct Pod Advisor** **Location: Enfield** **14 hours per week - Saturday 9am-6pm & Sunday 10am-4pm** **A basic salary of £9,100 with, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals...


  • Enfield, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Southgate Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...


  • Enfield, United Kingdom Stephen James Automotive Limited Full time

    **Apprentice Customer Service Advisor (STM)** We are currently recruiting for an Aftersales Customer Service (Service Advisor) Apprentice. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor...


  • Enfield, United Kingdom Brook Street Full time

    **Customer Service Advisor** Enfield £12 per hour Temp to perm Start ASAP 1. Are you looking for shift work? 2. Do you enjoy great customer service? 3. Are you able to multitask and have good attention to detail? 4. Are you able to work under pressure? This is an exciting opportunity for a dedicated reliable individual to join a head office team...


  • Enfield, United Kingdom Response Personnel Full time

    Customer Service Advisor to look afterthe administration for a busy department. e-book and database order processing and other support tasks ensuring continuous high level of service and satisfaction for internal and external customers through adherence to workflows, SLAs and best practice. Reporting and analysing Tableou KPI reporting detailed...

  • Service Advisor

    1 month ago


    Enfield, United Kingdom MBA Project Full time

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Enfield **Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...

  • Service Advisor

    4 weeks ago


    Enfield, United Kingdom MBA Project Full time

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Enfield **Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...


  • Enfield, United Kingdom Gravity Recruit Full time

    Customer ServiceAdvisorEdmonton(London)Our client isone of the fastest growing companies in the UK in their field. Theyare currently looking for an Customer Service Advisor to join theteam in their Edmonton branch.JobPurpose: To guarantee their customers an excellent level of servicewhilst at the same time ensuring the highest level of sales for...


  • Enfield, United Kingdom Huntress Full time

    Customer Service Advisor - Enfield We are looking for a customer focused individual who is keen to support a company with your natural ability to adapt and support across the business, while always putting the customer first! This hybrid working opportunity is for a company based in Enfield, working 37 hours per week, Monday - Friday. The offer flexible...

  • Service Advisor

    2 weeks ago


    Enfield, United Kingdom The Recruitment Solution (London) Ltd Full time

    Service Advisor - No Weekends! This Service Advisor role has a lucrative package of £60k+ OTE, (with some Service Advisors earning considerably more!) Working Monday to Friday, working within a fun and dynamic team, this role really is unique. The earning potential is uncapped and based on your own individual performance, rather than having to rely on the...


  • Enfield, United Kingdom Omega Social Care Employment Full time

    **Customer Services Advisors **answering queries on the phone - **Hours Per Week : 35.00**: - **Contract: Temporary initially 2 months**: - **Start Time : 09:00**: - **End Time : 17:00**: - **PAYE RATE : £13.65 PH** We are an inbound Customer Service Call Centre dealing with all types of enquiries from members of the public. It is a very fast-paced...

  • Customer Advisor

    3 days ago


    Enfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 23.75 hours per week, 5 days a week** **3 Month Fixed Term Contract** **Shifts available Monday - Saturday, 3.45pm - 8.30pm, Sunday 11.45am - 4.30pm** **UK Notional hourly rate £12.75 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Enfield Retail...


  • Enfield, United Kingdom STORMX RECRUITMENT LIMITED Full time

    Are you someone who loves working with people, dynamic and can lead a team? If yes, then this is the job for you. We are recruiting for a Customer Service Manager based near Enfield. As a manager you will be at the epicentre of customer care for a well-established business. Main Duties - Handling customer queries and complaints in a timely and sensitive...

  • Service Advisor

    2 days ago


    Enfield, Greater London, United Kingdom Auto Skills UK Full time €30,000

    SERVICE ADVISOR   Service Advisor job details Basic Salary: up to £30,000pa Working Hours: Monday-Friday 08:00-17:30 Location: Enfield   An experienced Service Advisor with commercial experience is required for full time permanent vacancy. Skills and Qualifications of a Service Advisor ·Excellent communication skills ·Second to none Customer...

  • Service Advisor

    1 month ago


    Enfield, Greater London, United Kingdom Meineke Car Care Centers, Inc. Full time

    Job Summary We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including...


  • Enfield Town, United Kingdom Service Care Solutions Full time

    Senior Parent Support Advisor Service care Solution are currently recruiting for a Senior Parent Support Advisor in Enfield The Senior Parent Support Advisor will join the Early Help Service team and will be responsible for offering support and advice to families to prevent family breakdown and the involvement of statutory services. Main...


  • Enfield Town, United Kingdom Service Care Solutions Full time

    Senior Parent Support AdvisorService care Solution are currently recruiting for a Senior Parent Support Advisor in EnfieldThe Senior Parent Support Advisor will join the Early Help Service team and will be responsible for offering support and advice to families to prevent family breakdown and the involvement of statutory services.Main ResponsibilitiesAs a...

  • Service Advisor

    1 month ago


    Enfield, United Kingdom Centrub Full time

    Our client is a leading supplier in the industrial door industry, offering a diverse range of high-quality products and components. With over a decade of experience, our client has established a solid reputation for excellence, providing top-notch service and innovative solutions to customers nationwide. Our dedicated team, backed by extensive industry...