Customer Success Manager

2 weeks ago


Enfield, United Kingdom Mission 4 Recruitment Ltd Full time

**Are you looking for the next step in your career?**

**Are you experienced in customer service and looking after key accounts?**

**Do you want to manage a small team?**

**Then this role might be for you**
- **Customer Success Manager**:

- **Enfield**:

- **£35,000 per annum**:

- **25 days holiday**

We are looking for a customer success manager who can provide ongoing support to clients and to develop new opportunities with them.

You will build relationships, implementing new programs that will increase your business' revenue potentials and minimize any client losses.

**A Customer Success Manager’s responsibilities include**:

- Supporting customers as they transition from sales prospects,
- Building close relationships that often last beyond any one project or job-order
- Lasting process ownership with the business itself.
- Working directly with clients to help solve their problems
- Working closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

**The Client Success Manager will**:

- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up products
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Manage a team of 4 Customer Success Agents

**The Customer Success Manager will have**:

- Proven work experience as a Customer Success Manager or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate
- Technical skills and an interest in technology
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards

This is a chance to join an organisation with the potential to open up the rest of your career. Promoting from within, and coaching and mentoring from the leadership team is commonplace.



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