Customer Support Officer

2 months ago


Enfield, United Kingdom Positive Employment Full time

**Positive Employment** is currently recruiting for a Prevent Engagement Officer based in the Enfield area.

The successful post holder will investigate and resolve complaints, organise repairs, be generally be a point of contact for repairs.

**DUTIES AND RESPONSIBILITIES**:

- Responsible for investigating and resolving complaints and members enquiries and writing responses.
- Overseeing the management of the repairs inbox including queries from colleagues across Council Housing and the point of contact for repairs they identify whilst across the borough.
- You will be part of newly created Housing Resolution Team within the Housing and Regeneration department.

**Personal Requirements**:

- At least 1 year's experience in a customer service role.
- Experience in investigating and resolving complaints is desirable.
- 3 year's work references.

**WORKING HOURS AND RATE**:

- Mon - Fri, 09:00-17:30
- Rate: £15.30 p/h Umbrella

**Salary**: £15.30 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Enfield, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: DB200423



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