Nhh Data Analyst

2 weeks ago


Milton Keynes, United Kingdom Utility People Full time

**Ref: RD-14095**

**Role: NHH Data Analyst (energy / utilities)**

**Location: Homebased (2 days a month in Milton Keynes)**

**Salary: £25k - £30k DOE**

**Summary**:
**Key responsibilities**:

- Process data in accordance with contractual deadlines
- Identify areas of inefficiency and suggest appropriate improvements
- Investigate and resolve issues affecting data quality, completeness, and service levels
- Attend customer meetings to promote and provide technical detail on services
- Analyse and resolve queries raised by suppliers, customers or internal teams
- Investigation and correction of errors affecting the quality & quantity of Customer's Data
- Provide support to colleagues on metering queries by sharing skills and knowledge
- Produce and update procedural documentation to support new and amended services
- Document and assist in the resolution of Customer complaints, escalating where necessary
- Management of new services and system enhancements

**Skills and experience required**:

- Minimum of 2 years' experience in the energy industry
- NHH and DC/DA experience is essential
- Previous customer service experience
- Excellent at identifying and resolving customer's needs
- Good problem-solving skills, able to grasp problems quickly and draw informed conclusions
- Able to work in a complex environment with conflicting demands
- Good level of written and spoken English
- High level of computer and system literacy particularly MS office Excel, Word etc.
- Good understanding of regulatory requirements associated with the services provided


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