Member Services Agent

3 days ago


Lymington, United Kingdom GoHenry Full time

**Member Services Agent**

Joining GoHenry at a vital stage in their growth, this is an exciting opportunity to continue building an excellent Member Services Team and achieving our goal of providing the very best in service to our members, both in the UK and internationally.

Our Member Services Team is here for our members 8am - 10pm.

Your role will primarily be to provide a consistent, friendly, knowledgeable and over-all efficient customer service experience to both the parents and children holding GoHenry accounts.

**The shifts available are**:

- Sun 8-4 & Mon 10-2 (11.5hrs)
- Fri 8-4 & Sat 8-4 (15hrs)

**What you’ll do**:

- Prompt attention to queries and comments made via social media
- Answering general technical queries about the GoHenry website and mobile app
- Answering queries regarding customer statements and financial activity
- Providing a friendly, helpful advice to both parent and child account holders
- Administrative tasks (monitoring risk alerts, one-off tasks etc.)
- Support Member Services Management
- Customer callbacks
- Responding to Social Media contacts in Facebook & Twitter & Instagram

**What we’re looking for**:

- Happy working in a committed, busy, team environment
- Strong written and verbal skills
- Ability to work independently
- Ability to be flexible in a role
- Ability to be flexible with hours
- Excellent organisational skills
- Excellent phone manner essential
- Good technical skills - happy to learn new systems
- Working knowledge of Excel & Word

**Performance related reward scheme -**we are hot on keeping you incentivised and motivated whilst appreciating you also with rewards ranging from £500 to £1,000 based on 3 months consecutive results.

**What we are offering**:

- Competitive salary
- Free tea, coffee and fruit
- Workplace pension scheme
- 33 days of holiday (including public hols).
- Family-friendly leave policies
- Enhanced maternity and paternity leave
- Westfield Cash Health Plan* (for you and your children)
- £100 pa* towards Physiotherapy, Acupuncture, Osteopathy, Homeopathy And Chiropractic Treatment can be used as any one or combination of treatments you or your dependent children
- £100 pa* towards Acupressure, Allergy Testing/Food Intolerance Testing, Aromatherapy, Hypnotherapy, Indian Head Massage, Nutritional Therapy, Reflexology, Reiki And Sports Massage. Can be used as any one or a combination of treatments
- For you and your dependent children
- £150 pa* optical fees each
- £375 pa* consultation fees each
- £100 pa* dental fees each
- Westfield surgery plan after 3 years’ service
- Westfield Rewards (receive discounts at over 600 retailers)
- A birthday lie-in
- Cycle to work scheme
- Training opportunities to further develop your craft

**About GoHenry**

We’re on a mission to help every kid be good with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.

**How we do it;**

We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn and give with GoHenry’s prepaid debit card and app - because learning through doing really works (and it’s more fun). All while our unique built-in controls give parents total peace of mind.

**We’re proud to say...**
- We help over one million members improve their money skills every single day.
- We’re one of Tech Track’s top 50 fastest growing UK companies.
- We were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.
- We were voted 'Best Children's Financial Provider' at the British Bank Awards 2021.
- our kids and parents have donated over £200,000 of their own money to NSPCC via their GoHenry accounts

But we’re still growing, and that’s why we need you.

**Want to join our mission?



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