Customer Services Team Member
4 days ago
**Member Services Agent**
**£20,000 - £22,000**
**Lymington**
Shift pattern:
Tuesday 10-6
Wednesday 12-8
Thursday 9-5
Friday 8-4
Saturday 8-4
**Responsibilities**:
We are looking for an experienced and self-driven Member Services Agent to join our Member Services Team.
Your role will primarily be to provide a consistent, friendly, knowledgeable and over-all efficient customer service experience to our clients that use our credit card facility.
**What you’ll do**:
? Prompt attention to queries and comments made via social media
? Answering general technical queries about the website and mobile app
? Answering queries regarding customer statements and financial activity
? Providing a friendly, helpful advice to both parent and child account holders
? Administrative tasks (monitoring risk alerts, one-off tasks etc.)
? Support Member Services Management
? Customer callbacks
? Responding to Social Media contacts in Facebook & Twitter & Instagram
**What we’re looking for**:
You tick each of our three of our Member Service Agents-must-haves:
? Strong written and verbal skills
? Ability to work independently
? Excellent phone manner essential
? Ability to be flexible in a role
? Ability to be flexible with hours
? Excellent organisational skills
? Happy working in a committed, busy, team environment
? Good technical skills - happy to learn new systems
? Working knowledge of Excel & Word
As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks "how can I help" and then "how can we make this better", shows perseverance on long-term goals, and generally goes above and beyond in their work.
**Performance related reward scheme**:
- we are hot on keeping you incentivised and motivated whilst appreciating you also with rewards ranging from £500 to £1,000 based on 3 months consecutive results.
**What we are offering**:
? 30 days of holiday (including all but 3 public hols).
? Your Birthday Day off
? Excellent Induction with ongoing learning and development throughout your career
? Free tea, coffee and loads of fruit
? Access to 'salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
? Helpful and collaborative team where your ideas are welcomed
? Great Company days out, incentives such as our legendary Christmas parties and Company meet up
? Long Service awards - 3 years and 5 years
? Family-Friendly leave policies
? Discounts on cinema tickets, restaurants and shopping via Westfield rewards membership
? Workplace pension scheme
? Flu Jab
? Death in service - 4x your annual salary from month 1
? Enhanced maternity leave - 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
? Paternity leave - 2 weeks full basic pay from month 1, and 4 weeks full basic pay after probation
? Westfield Cash Health Plan* (for you and your children) ? £100 pa* towards Physiotherapy, Acupuncture, Osteopathy, Homeopathy And Chiropractic Treatment can be used as anyone or combination of treatments you or your dependent children
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,000.00 per year
Schedule:
- 8 hour shift
Reference ID: DRLY23
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