Receptionist / Facilities Administrator

3 weeks ago

Penarth, United Kingdom Orange Recruitment Full time

Tŷ Hafan is recruiting for a Receptionist / Facilities Administrator.

**Location**:Head Office - Sully

**Contract type**: Permanent

**Contract hours**:Full time

**Weekly hours**:Monday - Friday 8.30am to 4.30pm (37.5 hours per week)

**Closing Date**:01/04/2024

We are pleased to offer an exciting opportunity to join a proactive resolution focused team responsible for the critical day to day running of our Charity. We are seeking an experienced administrator who has exceptional attention to detail, excellent customer service skills and is able to quickly adapt and understand new IT systems, to join our Estates and Facilities Team.

**About Tŷ Hafan**:
Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers palliative care and dedicated support to children and young people with life-shortening conditions across Wales, and their families, at our hospice in Sully, in community settings, and in the family home. As a charity we greatly value the input, contribution and commitment of our many volunteers and supporters, without whom we would not be able to provide the services that we do. Our families describe us as ‘a lifeline’ as we enable them to create precious memories with their children during their short lives, as well as end of life and beyond. At Tŷ Hafan we are dedicated to upholding our vision, purpose, and values, all of which are at the core of all that we do.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

**About the role**:
The post holder will act as a key point of contact for the department ensuring clear lines of communication with relevant stakeholders. The post holder will ensure that all staff and visitors receive the highest standard of customer service. Other tasks the post holder will be required to undertake are; raise purchase orders, co-ordinate departmental meetings and undertake minutes, track, monitor and administer third-party contractual arrangements, coordinate maintenance requests, provide administration assistance with facilities data and analysis, ensure departmental information and records are stored in a concise and accessible way and manage certification from contractors.

This role is site based five days a week at our Head Office building in Sully, and the working hours are 8:30am - 4:30pm.

**About you**

You must have proven experience in a front facing customer service role, have a flexible and adaptable working approach with a ‘can do’ attitude and have the ability to be proactive and take the initiative. Experience of working in a fast-paced environment would be advantageous but not essential.

**The benefits of working for Tŷ Hafan include**:

- Group Personal Pension Scheme with an employer contribution of 5%
- Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
- Life assurance (death in service benefit)
- Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme
- Technology, mobile phone and will writing schemes
- Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)
- Learning and development opportunities
- The spectacular view from the office is a bonus

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 01/04/2024

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