Ward Coordinator/ Receptionist

Job summary

Ward West 1 is a busy trauma ward and we are currently looking for a highly motivated receptionist to join the team. You will be the first point of contact for relatives both on the phone and in person, therefore a professional, friendly approach to patients, visitors and colleagues is essential.

The successful candidate will be expected to demonstrate effective team work and organisational skills.

Main duties of the job

This role includes, answering the telephone, greeting visitors, dealing with patients face to face, data entry, filing patient records, ordering and other administrative duties. You must have effective communications skills and good IT skills and a friendly welcoming approach.

If you have proven organisational and excellent communication skills, work hard under pressure and as part of a team then we would like to hear from you.

Informal visits are welcomed.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Experience

Essential

Relevant experience - similar role

Desirable

Existing database experience used in Cardiff and Vale - PMS etc

Experience

Essential

Previous reception experience.

Skills

Essential

Good communication Skills, Keyboard skills, good organisational abilities. PMS training desirable

Personal Qualities

Essential

Excellent telephone manner, able to work under pressure and able to work on own initiative.

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