Customer Service Advisor
2 weeks ago
Due to significant and increased growth across the last 12 months, Vape Club is looking to recruit a new Customer Service Advisor. We are looking for someone who:
- Has excellent organisational and time management skills, with the ability to work in a very fast-paced environment.
- An understanding of vaping would be advantageous, but not essential.
- Enthusiastic to develop an understanding of the industry.
- Is an outstanding communicator and listener with a professional and friendly approach.
- Previous experience within a customer service role.
**Responsibilities include but are not limited to the following**:
- Act as the first point of contact to customers and field sales, dealing with queries and complaints effectively
- Provide a professional, efficient and personalised service to clients
- General administration tasks
- Keeping customers and agents informed of progress
- Processing customer orders through to invoicing
- Ensuring customer complaints are handled efficiently
- Maintaining excellent levels of customer satisfaction in a pressurised office environment
**Skills and Experience**
- Previous customer service experience within e-commerce
- Ideally have knowledge of e-cigarettes, e-liquids and vaping
- Strong team player with a 'can-do' attitude
- Excellent communication skills both oral and written
- Experience within an administrative role
- Good IT skills
- Superior phone skills and manner
**Shift Patterns**
- 40 hours per week.
- Five shifts from the following: 12:00 - 20:30 Monday to Friday and 08:00 - 16:30 Saturday to Sunday.
- You will be allocated two days off during the week.
**Job Types**: Full-time, Permanent
Pay: £23,320.00 per year
**Benefits**:
- Casual dress
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Watford: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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