Customer Service Advisor

3 weeks ago


Watford, United Kingdom EXPERIENTIAL ADVISORY LTD Full time

We are currently seeking a friendly and proactive Customer Service Advisor to join our team. If you have a passion for helping others and a knack for problem-solving, we want to hear from you

**Key Responsibilities**:

- **Product Knowledge**: Maintain a deep understanding of our products and services to effectively assist customers and provide accurate information.
- **Order Processing**: Assist customers with placing orders.
- **Data Management**: Accurately document customer interactions and update customer records in our database.
- **Feedback Collection**: Gather customer feedback to help improve our products, services, and overall customer experience.
- **Team Collaboration**: Work closely with team members and other departments to ensure a seamless customer experience.

**Qualifications**:

- **Experience**: Previous experience in a customer service role or a related field is preferred.
- **Skills**: Excellent verbal and written communication skills.
- **Problem-Solving**: Strong problem-solving skills with a proactive approach to resolving customer issues.
- **Interpersonal Skills**: Friendly, empathetic personality with the ability to build rapport with customers.
- **Team Player**: Ability to work well in a team-oriented environment and collaborate effectively with colleagues.
- **Adaptability**: Ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment.

**How to Apply**:
If you are passionate about providing excellent customer service and are eager to join a dynamic team, please submit your CV today

Pay: From £24,886.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Watford: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 09/06/2024



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