Claims Handler/senior Claims Handler
3 weeks ago
**Job Title: Claims Handler/Senior Claims Handler - Dependant on Experience**
**Location: Newcastle**
**Salary: Dependant on experience, with a good range of benefits in addition**
**Duration: Permanent**
**Hours: 35 hours a week (9.00 to 5.00, Monday to Friday) - Flexible Hybrid working after successful completion of probationary period (6 Months**).
**Key Responsibilities**
- To act as (Senior) Claims handler within the Lycetts UK claim Team Excellence servicing all offices nationwide.
- To manage the claims journey efficiently and within the Lycetts agreed service levels.
- Delivery of proactive and client focused claims handling.
- Develop positive meaningful relations with external parties including clients, Insurance Companies, Loss Adjusters, and other Third Party Suppliers
- Develop strong positive relationships with the nationwide placement teams within Lycetts
**Essential Attributes**
- Previous claims experience handing Commercial Claims including motor, property and liability.
- Knowledge of wide range of insurance products
- Excellent confident communication skills, with the ability to deliver ‘difficult’ messages when required
- Good negotiating skills
- Ability to prioritise own workload effectively, whilst also assisting the remainder of the team
- Sound knowledge of regulatory requirements within a claims handling role
- Pro-active team player with ability to act using their own initiative
**Advantageous Attributes**
- Experience of using Microsoft Word/Excel
- Experience with the OpenGI broking software
- Insurance qualifications - Cert CII progressing towards Dip CII or above
**Benefits**
- Salary negotiable dependent on experience, plus:
- Money purchase pension scheme, 5% employer contribution rising to 10% after 5 years. Pension scheme includes Life Assurance cover.
- 25 days holiday plus bank holidays.
- 35 hours/week, 9.00 to 5.00, flexible working options available pending completion of probation.
- Possible entitlement to Discretionary Staff Bonus.
**About Lycetts**
The Lycetts group is a well-established, forward thinking group of companies, providing a comprehensive range of insurance and financial advice to a broad cross section of commercial and private clients.
**Please note Lycetts recruitment is managed via our wider group internal recruitment team at Ecclesiastical Insurance Group, for any enquires about this vacancy please contact Ecclesiastical Recruitment as opposed to Lycetts**
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in NEWCASTLE UPON TYNE
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