Claims Advisor Apprentice

**In Summary**
If you're the kind of person who takes pride in delivering first class customer service, then this could be the route for you

**Locations**:Bristol, York, Glasgow, London or Norwich

Claims are at the heart of our business. It's where customers really get to feel the benefit of what we do. That's why our Claims teams are so important. They're there for customers when something goes wrong and to help get things back to normal as soon as possible.

Claims can be for little things - a broken window or a leaky washing machine. Or they can be for major life events like a serious car accident. No claim is the same, which means you'll never know what you'll encounter from one day to the next.

Our claims roles are varied, each one has its own learning journey. But join us as a Claims Apprentice and you'll be learning from some of the most passionate and caring colleagues in our business. What's more, you'll be able to earn a salary while working towards qualifications and enjoy a permanent role from day one.

**What does it involve?**

**Customer and Casualty Claims**
Level 3 (England), SCQF6 (Scotland)

Locations: Glasgow and Norwich

**Individual Customer Protection Claims**
Level 4 Insurance Professional

Location: York

Aviva paid more than 50,000 individual protection claims last year to a value of over £1 billion. To help us continue to deliver on our promises, we're looking for Life Claims Assessors who are ready to be part of our amazing team that settles 98.3% of all individual protection policies.

You'll be joining a highly motivated team to assess life insurance cover, terminal illness and critical illness cover insurance claims - from investigation, to keeping customers informed and through to claim outcome, providing exceptional customer service.

You'll review extensive medical records including hospital consultant and medical test results, and therefore will ideally having knowledge of human biology or a medical background will be helpful - but it's not essential. You will develop a deep understanding of compliance, regulation and claims standards along with building exceptional care and empathy to ensure customer welfare and support are always front of mind.

**Supply Chain Apprentice**
Level 4 Commercial Procurement and Supply Chain Manager

Location: Norwich

As a Supply Chain Apprentice, you will support the Procurement team in delivering a brilliant service for colleagues and customer alike while studying to become a Procurement and Supplier Management professional. The role is varied and will allow you to build strong risk and governance skills as well as well as gaining commercial and management skills. You will work towards a professional qualification from the Chartered Institute of Procurement and Supply.

**Marine Claims Apprentice**
Level 4 Insurance Practitioner

Location: London

As a Marine Claims Apprentice, you will be responsible for being the first port of call for our customers when they make a claim on their marine insurance. It might be for a boat or even a submarine You will work with our internal and external partners to handle marine losses, utilising our philosophies and standards to deliver brilliant customer-focussed and commercial outcomes. You will also become an expert in identifying fraud and work with external specialists.

**Property Claims Apprentice**
Level 4 Insurance Practitioner

Location: Perth

Do you love helping others fix tricky problems? If so, be a part of our Technical Claims Service where you will work with partners to handle claims on property insurance policies and deliver brilliant customer-focussed and commercial outcomes.

**What's in it for you?**
- A salary of £23,900 per year
- Paid study time and support towards professional qualifications
- A permanent job from the start
- A great support network to help you grow into your role
- 25 days holiday, plus bank holidays
- Contributory pension scheme
- Discounts on all Aviva products
- Eligible for a performance-related bonus
- Flexible working and wellbeing support
- Paid volunteering time to get involved in projects and local communities

**What do we look for?**

To join us on a Level 3 Apprenticeship, you'll need at least five GCSEs or Scottish National 5s at grades A*-C (9-4) or have equivalent qualifications. These must include English and Maths.

For a Level 4 and 6 Apprenticeship, you will need the above qualifications plus have, or be on track to achieve, at least three A Levels (grades B, C, C or above) or four Scottish Highers (grades B,B,B,C or above) - or a Level 3 equivalent qualification.

New insights, perspectives, and diversity of thought are invaluable to us. Which is why you don't need any previous experience in claims to apply.

Instead, we're looking for:

- A genuine passion for helping customers
- Excellent communication skills
- Someone who can show initiative and look for different ways to get the best outcome for our customers and our business
- The a