Head of International Operations
4 days ago
Overview:
We hold our customers at the heart of everything we do. A senior role focussed on customer satisfaction, business process improvement and cost effectiveness aligning with multiple senior stakeholders. As Head of International Operations you will lead the international business through a significant transition to ensure a solid foundation on which to scale. You will have a clear view on how the function, and wider business, need to operate to ensure profitability, compliance, and customer satisfaction globally.
The output of the role will be to develop business processes that allow sustainable, profitable growth with the view of the business doubling in size. You will be a driver of change within the organisation, assessing service delivery and compliance.
The role will require working with a matrix organisation of SMEs ensuring that the international business has a clear operational model to support the growth plan. This will be achieved by having a firm understanding of international trade and having your finger on the pulse regarding upcoming changes.
**Responsibilities**:
- Oversight and assurance for the delivery of high quality, efficient and cost-effective end-to-end services
- Lead the development and implementation of the international operational model ensuring alignment with growth strategy and values
- Identify and act on market intelligence - always ensuring we are ahead of the curve with any regulatory changes
- Be the Subject Matter Expert on international trade, clearly understanding market requirements and customer needs
- Work with the Operations Director to implement a global logistics strategy that ensures profitable delivery and service excellence
- Create a culture of continuous improvement led by data and insights
- Be an advocate for transformation and continuous improvement
- Collaborate cross functionally, championing the international business area and a customer centric approach
**Experience**:
- Understanding and experience leading international business operations
- Proven experience with driving transformation at a senior level
- Possess a quality service mindset - understanding of metrics and in-depth reporting to evidence
- Highly experienced at project management
- Robust financial and budget management
- Change management
- Ability to work at pace and perform under pressure
**What’s in it for you?**
As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.
There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.
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