Minor Injuries/out-patient/main Receptionist

3 months ago

Bridgnorth, United Kingdom Shropshire Community Health NHS Trust Full time

To provide a full range of reception duties to the Minor Injuries Unit/Out-Patient Department and Main Hospital Reception. To register patients on the Patient Administration System (PAS) and RIO and book patients attendance accordingly. To arrange Fracture Clinic appointments as necessary for patients attending Minor Injuries Unit. To receive and effectively deal with telephone enquiries as necessary.

To collate data from PAS and RIO for all minor injury attendances as required. To ensure that documents relating to minor injury attendances are scanned and linked to the patient record on RIO. To provide non-clinical advice to patients as required. To provide full out-patient reception duties ensuring patient details are correct on PAS/RIO system and to update as necessary.

To ensure that all patient notes are available for clinics together with appropriate dictation equipment for consultants and to liaise with Medical Secretaries for any missing notes. To be able to electronically and manually search for notes in medical records. To make follow up appointments on appropriate out-patient clinics as necessary. To ensure that all departmental medical stationery is kept stocked and to ensure all consulting rooms have the appropriate stationery for use by Consultants.

To book patient transport as required, working alongside and in the absence of the Main Receptionist. To act as first point of contact for staff, patients and visitors to Bridgnorth Hospital and to deal effectively with any enquiries. To provide clerical/reception duties for staff, patients and relatives at the Hospital. Take delivery of goods and effectively deal with delivery notes and forward to Operations Manager/Business Support Officer, working alongside and in the absence of the Main Receptionist.

To frank outgoing mail and ensure that the post is taken to the Post Office, working alongside and in the absence of the Main Receptionist. To reimburse patients who are eligible for a refund of travel costs, working alongside and in the absence of the Main Receptionist. Ability to take room bookings/order refreshments and ensure appropriate IT is booked, working alongside and in the absence of the Main Receptionist. To comply with all Shropshire Community Health NHS Trust Policies and Procedures.

To be able to work as a team and communicate with other members of Hospital staff, patients, consultants and members of the public in person or on the telephone. Undertake any training needs as appropriate to the development of the service. Behaves consistently with the values and beliefs of the organisation and promotes these on day to day basis. Behaves consistently with the NHS Code of Conduct for Managers.

Maintains emotional resilience and maturity with the occasionally exposure to highly To take responsibility for keeping up to date and reviewing your personal development needs and objectives on a regular basis including participating in reviews with your manager at least a 12 monthly basis. To ensure that your actions and behaviours are in line with, and consistent with, our values Matters of a confidential nature, regarding both staff and patients may be available to the post holder; divulgence of information or even of the knowledge of such information must only occur in the proper exercise of the above duties. All members of staff must ensure that information security is maintained at all times, taking personal responsibility to be aware of and ensure that their actions and behaviours are in line with, the Trusts information governance policies. The post holder will be required to comply with regulations relating to the Health and Safety at Work The post holder will be required to comply with regulations relating to Infection Prevention and Control (IPC) including adherence with IPC policies challenge poor IPC practices of others and to report any breaches, using appropriate Trust mechanisms e.g.

incident reporting policy The post holder will be required to comply with policies and procedures issued by and on behalf of the Trust. The Trust is committed to safeguarding and promoting the welfare of children and adults and to protecting them from the risks of harm. The Trust recognises its responsibility to ensure that safe working conditions and systems are in place for staff working with children, adults and families in their care. Staff are required to comply with Trust policies on Safeguarding.

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