Client Services Coordinator

2 weeks ago

London, United Kingdom GoLocalise Full time

**Company Summary**
GoLocalise is a privately owned localisation company providing translation, subtitling and voice over services to a wide range of clients. Established in 2008, GoLocalise is based in London (Stockwell) and supports clients across the globe.

GoLocalise delivers a client-focused service, specifically tailored to the individual needs of each business, and delivers language services in over 100 languages for a wide variety of content.

GoLocalise has two state-of-the-art recording studios. We pride ourselves on providing a friendly and professional service, tailored to our clients’ specific needs.

**Job Summary**
Responsible for liaising between GoLocalise and its customers, resolving issues and ensuring that translation, subtitling and voice over projects are completed on time and to specification.

**New Client Acquisition**:

- First point of contact for existing and potential clients
- Organising telephone conversations to introduce the company and the services it provides to potential clients
- Understanding clients’ needs and providing quotes based on their requirements and budgets
- Responding to client queries

**Contract Client Management**:

- Periodic revision of agreements and meetings to ensure services and workflow are updated if necessary according to KPIs
- Monitoring monthly and yearly revenue targets against planned sales targets
- Collecting client feedback and developing action points when necessary

**Management Of Key Accounts**:

- Submitting project quotes and organising project schedules
- Facilitating communication between the production team and client
- Dealing with day-to-day project issues
- Ensuring quality product is delivered, deadlines are met and projects are billed in a timely manner

**Key Skills**
- Excellent verbal and written communication skills, telephone manners and people skills
- Commercially focused and able to recognise opportunities and target them effectively
- Capable of multitasking efficiently and effectively
- Excellent organisation, time management and planning skills
- Excellent problem-solving and mathematical skills
- Attention to detail and accuracy
- Innovative thinker and customer focused
- Strong ability to negotiate/experience in strategic purchasing
- Native-level English speaker or excellent command of the language

**Experience**
- Project management and/or administrative work
- Customer service
- Voiceover and translation would be a plus
- Proven ability to understand business needs across a range of different business sectors
- Proven ability working in a fast paced environment, delivering excellent customer service

**Personal Attributes**
- Personable and friendly
- Articulate, well-spoken and fluent in English as a business language
- Self-motivated and able to work independently, maintaining high quality and quantity of delivery
- Attention to detail and delivers work with mínimal errors
- Able to learn and adapt quickly

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Language**:

- English, plus an additional foreign language (preferred)

Work Location: One location

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