Client Services Coordinator
3 weeks ago
**Role overview**:
We are looking for a charismatic, reliable and friendly Client Services Coordinator to join our team of Gardeners. You will be confident, calm under pressure and enjoy being a welcoming face at the studio. Fluidity, flexibility and adaptability are key You will be enthusiastic, proactive and organised with excellent communication skills.
Reporting to the Head of Client Services, the Client Services Coordinator will respond to the constantly changing demands and pressures of productions, clients, stakeholders, students, artists and staff. As this role is predominantly client facing, you will be an important representative of Garden Studios and must have a passion for ensuring exemplary customer experience.
The core hours of work will be 9am - 6pm Monday - Friday, however the role requires flexibility to work additional hours, evenings and weekends specific to bookings across our campus.
As Garden Studios works to become the UKs most sustainable film studio, you will support our Sustainability Lead in seeking ways to ensure processes, productions and studio spaces are as green as possible and our programs accessible and welcoming.
**Essential skills**:
- You have a customer focused approach with proven experience of operating effectively in a customer driven environment and are motivated to do the best job.
- You have strong communication and interpersonal skills, can deal confidently and tactfully with people, and possess the ability to assert yourself and influence others.
- You have a hard-working attitude, excellent attention to detail, forward planning and thinking; are able to be proactive, work to tight deadlines under pressure and coordinate multiple projects effectively and can prioritise in a complex, fast-paced environment that will present many distractions.
- You can act on your own initiative to trouble-shoot problems, identify and manage issues, finding the best path for resolution.
- You have proven experience of scheduling and allocating resources and supervising runners or staff in similar roles.
- You are honest and able to admit and take ownership of your mistakes and know when to ask for help.
- You can communicate effectively and are proficient in Microsoft packages and relevant industry software.
- You are punctual and present well to clients and staff.
- You can contribute to a diverse team and show respect in all working relationships.
**Desirable skills and qualifications**:
- Knowledge of general Health & Safety regulations.
- A minimum of 2 years experience coordinating productions/creative projects/events.
**Required Experience**:
- You have experience in TV/Film/Production within a studio facility.
- You have an understanding about the core business of the Film and Television
Industry/Studios.
- You can demonstrate effective stakeholder management.
**Specific responsibilities**:
- To provide support to the Head of Client Services in delivering productions and events and maintaining the smooth running of all sites.
- Coordination and management of day-today client operations for all non
- technical studio related facilities across sites.
- Being the face of Garden Studios and working directly with Production Company
Execs; Event companies, Stakeholders, University Lecturers, Students, Artists and
Garden Studio’s membership cohort, in partnership with the Head of Client
Services, Commercial, Marketing and Operational teams, to ensure the successful delivery of shows/events to the highest standards from start to finish.
- Ensuring all client needs are met, providing solutions, assisting and coordinating day-to-day requirements including but not limited to access to site, parking, use of ancillary areas and shooting spaces.
- Working closely with the Head of Client Services as well as heads of Marketing,
Talent & Community Engagement and Commercial on workshops, career mixers, special events and site tours.
- Keeping up-to-date with changes to the Garden footprint, as a result of general maintenance, logístical requirements or client unit set ups, which may impact shooting or other uses.
- Working closely with the Facilities and IT departments for the setup, turnaround and upkeep of ancillary areas and shooting spaces to facilitate client specific requirements. Assisting with alterations to our current footprint as and when required.
- Working with the Catering Manager and Head of Client Services on the coordination of catering facilities internally and externally.
- Introducing productions to onsite facilities and Gardens online systems to provide flexibility and ease when booking meeting rooms, small shooting spaces and hospitality. Managing production accounts related to these bookings.
- Assessing when further support is required, booking and managing Runners, ensuring they have site inductions, adhere to general H&S and the Garden
Studios values.
- Building and maintaining close relationships with all onsite teams, suppliers and contractors
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