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Client Service Coordinator

5 months ago

London, United Kingdom Guidepoint Full time

**OVERVIEW**:
**Play a vital role in Guidepoint's success.**

As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.

**Who We Are**:

- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

**What YOU will own**:

- Responsible for scheduling bulk telephone consultations for client service teams
- Manage multiple client organization requests and respond within a timely manner
- Coordinate with advisors and clients to confirm telephone consultations
- Leave messages and follow up with Advisors to expedite scheduling projects
- Maintain an updated status of client telephone consultations
- Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
- Follow multiple work streams to help Project Managers organize client requests and track progress on projects
- Assist with ad-hoc requests

**Experience YOU will bring**:

- 1-3 years of previous work experience dealing in a high-call volume environment
- The right to work in the UK

**Skills YOU will bring**:

- Attention to detail and excellent follow-up skills required
- Strong aptitude for developing systems of organization
- Excellent time management skills and able to multi-task
- Ability to work as part of a team and independently
- Excellent sense of urgency and responsiveness

**What We Offer**:

- Competitive Compensation
- Progression Plan for Career Growth
- Hybrid Working Model
- Snacks and Beverages
- Excellent Medical Coverage through BUPA
- Pension
- 22 Days Paid Annual Leave, rising with the length of service
- Friday Happy Hour and "Summer Fridays"
- Year-round company-sponsored sports and team-building events
- Informal Work Environment

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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