Client Services Coordinator

1 month ago

London, United Kingdom McLarens Global Full time

Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens’ global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years’ experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, please visit: www.mclarens.com

The opportunity

As part of our continuing expansion, we currently have an exciting opportunity for a Client Services Coordinator to join our London office.

 

Reporting to the Client Services Lead, you will be integral to the success of our client engagements and quality of communications, working with our specialist practices across the UK and Ireland on internal and external events, webinars, conferences, exhibitions, awards and other client engagement initiatives.

The role

Your responsibilities will include:

  • Planning and running a successful programme of client initiatives from start to finish.
  • Working with colleagues to understand the purpose of initiatives and tailoring our approach to achieve the best results.
  • Processing invoices and monitoring budgets
  • Scheduling and execution of communications, including follow-ups linking to sales.
  • Working with the Marketing team to create and schedule appropriate social media posts, work on collateral and website updates.
  • Briefing internal and external event participants
  • Tracking the results of initiatives and reporting on their effectiveness
  • Being an ambassador of the McLarens brand guidelines, ensuring all collateral adhere to them.
  • Maintaining accurate records for all activity and related sales data
  • General administration support as part of the Client Services/Business Development team.
  • Participate and contribute to projects as required.
  • Other ad hoc duties as required.
  • A willingness to travel in UK & Ireland on occasion.
About you - Knowledge and Experience
  • Self-motivated individual who excels in client experience
  • Demonstrable experience in planning and delivering corporate activities.
  • Excellent planning, organisational and communication skills
  • Strong attention to detail and a creative approach
  • Great interpersonal skills with a ‘can do’ approach and the ability to problem solve.
  • The ability to prioritise tasks and manage multiple projects.
  • Strong work ethic and time management skills
  • Adaptable and flexible approach to work
  • Ability to build and maintain relationships.
  • A good listener who has the confidence to engage at all levels.
  • Possess a keenness to learn.
  • A sound working knowledge of Microsoft Office with strong PowerPoint skills essential.
  • Knowledge of email marketing systems, though not essential

 

We look forward to hearing from you.

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