Customer Service Advisor

3 days ago


Witham, United Kingdom Dometic Full time

**_Main Responsibilities_**
- Providing product advice and support to our retailers, colleagues, potential and existing customers.
- Liaising with our select group or warranty centers and coordinating the logistics of warranty claims, with online booking couriers.
- Potential for attending trade and public shows, to advise customers face to face.
- The camping and caravanning industry is seasonal, so on quiet days you may be asked/expected to assist other departments when they are busy.
**Who are we looking for**

**_Qualifications and Experience_**
- GCSE or equivalent in Math and English language in grade C or above
- Additional languages are an advantage.
- Experience in CRM system is desire.
- Personal and professional experience with camping and caravanning industry is an advantage but not essential as training and exposure to products will be given.
**_Success Factors_**

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
Attention to detail in relation to office administration, for example updating spreadsheets with clear and accurate information.
- Good MS Office knowledge (Outlook, Work and Excel).
- Able to prioritise tasks.
- Flexible attitude to duties and tasks.
- Self-motivated and use own initiative.
- Proactive in problem solving.
- Excellent oral and written communication.
- Excellent interpersonal skills - professional and polite telephone manner.
- Be technically minded and confident in using technical terms.

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
Schedule:

- Monday to Friday
Work remotely:

- No



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