Bookings Advisor

1 day ago


Bristol, United Kingdom Smart Recruit Online Full time

We are looking for Bookings Advisors to join our team and contribute to the success of the Dick Lovett Group. If you are goal driven and enjoy working in a fast-paced environment delivering an exceptional service to our customers, this is a fantastic opportunity for you to join our friendly team.

Key responsibilities:

- Make customer Service, MOT and repair bookings for BMW, MINI, Jaguar and Land Rover
- Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
- Keep customer notes up to date including future booking dates, customer details and vehicle details
- Communicate offers clearly with details of the benefits to customers
- Follow up on customer enquiries with the Aftersales departments

Our team is based at The Farmhouse on the Bristol Cribbs Causeway campus and work in a beautifully converted office with excellent facilities including onsite parking.

**Benefits**:

- OTE - £27,600
- A generous holiday allowance (25 days holiday plus 8 days bank holiday)
- Contributory pension scheme
- Life assurance
- Private healthcare
- On-site staff parking
- You will also receive excellent training and development from BMW and our Group staff

**Essential Skills**:
Essential Qualifications
- Experience of working in a customer-centred role, either in person or over the phone is essential
- Great communication skills
- Attention to detail and accuracy with data processing

Our Customer Contact Centre is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

The automotive industry is full of development opportunities and one of the best places to start is in our Customer Contact Centre in Bristol. If you are results oriented, self-starting and want the opportunity to grow within the company, we would like to hear from you.

**About Company**:
Dick Lovett has grown to become one the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.

**Essential Requirements**:
Essential Qualifications
- Experience of working in a customer-centred role, either in person or over the phone is essential
- Great communication skills
- Attention to detail and accuracy with data processing

Our Customer Contact Centre is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

The automotive industry is full of development opportunities and one of the best places to start is in our Customer Contact Centre in Bristol. If you are results oriented, self-starting and want the opportunity to grow within the company, we would like to hear from you.


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