E-commerce Executive

2 weeks ago


Belfast, United Kingdom Diageo Full time

Job Description:
Job Title: Ecommerce Executive - Part-time

Location: Belfast

Contract terms: Permanent

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

About the function

DTC is a new channel for Diageo and we expect the channel to expand in coming years across more markets. The role operates in the eCommerce environment and is focused on delivering a complete Customer experience. To achieve this, Diageo will collaborate with 3rd party logistics operators in a number of markets, through joined up ways of working.

About the role

The purpose of the role is to enhance the user experience, displaying, supplying, and delivering products to satisfy customer demands.

First Point of contact handling customer queries and concerns.

Resolving issues in a timely manner in order to ensure a positive customer experience- Decision making ability to protect product / brand reputation offering sufficient good will for consumer retention- Decision making ability to resolve customer complaints and pro-actively seek information from key stakeholders to resolve queries- Decision making ability in handling potential fraudulent orders ensuring all compliance and risk measures are completed and fully documented-
- Accurately record customer enquiries in support of data management and reporting.- Identify non-routine customer enquiries and escalate as appropriate.- Handle all returns, replacements or refunds as necessary, and keep accurate records of such.- Work closely with internal and external stakeholders on performance of the shop website.- Support thorough testing of developments taking place before and after deployment.- Work closely with management and key stakeholders to assist confirmation of content briefs and campaign assets on site.- Monitor metrics such as online sessions, conversion rates, click and bounce rates and other KPIs to proactively optimize campaigns.- Support the marketing team with creating new CRM strategy

What you will bring- Experience of working on an ecommerce website within a similar role- 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification- Outstanding communication skills including written English skills- Dutch or German language knowledge is advantage- Proficient in Microsoft office programs.- Knowledge of Shopify and Salesforce/ CRM is a significant advantage- Comfortable in presentation of results- Excellent time management.- Attention to detail

**Benefits**:
- Unique Family Leave opportunity- We work without border - you will work with people from all over the world- You will deal with world class brand portfolio- Wide variety of thematic events, after work activities organized by employee communities- Product Allowance to purchase company products from the staff shop

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type:
Regular

Primary Location:
Capital House

Additional Locations:
Job Posting Start Date:
2023-08-14



  • Belfast, United Kingdom Ashton Recruitment Full time

    **Ashton Recruitment require an E-Commerce Executive** **for our busy client based in Belfast.** **Job Title**:E-Commerce Executive **Location**:Belfast **Duration**:Permanent **Salary**:£24,000 - £27,000 per year **Hours of Work**:Monday - Friday 08:30-17:00 **Duties will include (But not limited to)**: - Develop, monitor, write and update product...

  • Marketing Executive

    4 days ago


    Belfast, United Kingdom TeamFeePay Full time

    Could you be our new signing? Do you want the ultimate marketing job in football? TeamFeePay is a software platform for grassroots football clubs, helping club committees and volunteers interact with its club members, sponsors and supporters. Our software helps clubs with: - Registration and Sign Up - Collecting Payments and Membership Income - Scheduling -...


  • Belfast, United Kingdom VANRATH Full time

    _Looking for your next career step in your career? This could be the right role for you,_ **Salary/ Benefits** - In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits: _ - _up to £35k base depending on experience_ - _Hybrid working_ - _Individual and Company...


  • Belfast, United Kingdom Hunter Savage Full time

    JOB TITLE: New Business - Commercial Account Executive Belfast / Hybrid Our client is a dynamic and thriving company in search of a talented Commercial Account Executive focussing on New Business to join their Sales department. As a key member of their team, you will play a crucial role in meeting their customers' needs while driving new business growth....


  • Belfast, United Kingdom Abacus Professional Recruitment Ltd Full time

    Our client is seeking to recruit a Marketing Executive (German Speaking ). This entry-level position will support the Marketing Manager in the implementation of the European-wide regional marketing plan, to raise brand awareness and drive new business development and aftersales in the region, ensuring all marketing efforts and investment supports the...


  • Belfast, United Kingdom VANRATH Full time

    This employer are leaders in N.I for their staff centric approach, Training & Development and also progression within the company_ Monday - Friday - **Permanent position**. Flexible Working Hours - **Hybrid - Office based in Belfast City Centre** **Salary** £33,000 (Negotiable) + Paid Certifications & Progression Opportunities & 5* Training And...


  • Belfast, United Kingdom Daly Recruitment Full time

    Daly Recruitment is delighted to partner (exclusively) with NI’s leading hospitality trade body, Hospitality Ulster to recruit an Executive Assistant to the CEO. This role will involve undertaking a full range of secretarial, financial and administrative duties to ensure the efficient, effective and financial running of the organisation. RESPONSIBLE TO:...

  • Legal Executive

    2 days ago


    Belfast, United Kingdom Hayward Hawk Professional Services Full time

    **The Role**: - Managing documentation to include scanning and printing of documents, e-filing and updating of fee earner file - Adhering to all manual and electronic filing systems - Contacting Counsel, solicitors and other parties on behalf of clients - Dealing with telephone calls and assisting clients - Issuing correspondence - Assisting relevant fee...

  • eDiscovery Executive

    Found in: Talent UK C2 - 2 weeks ago


    Belfast, United Kingdom Herbert Smith Freehills Full time

    JOB DESCRIPTION About Herbert Smith Freehills As one of the world’s leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific,...

  • New Business

    2 weeks ago


    Belfast, United Kingdom Hunter Savage Full time

    JOB TITLE: New Business - Commercial Account Executive LOCATION: Belfast / Hybrid Our client is a dynamic and thriving company in search of a talented Commercial Account Executive focussing on New Business to join their Sales department. As a key member of their team, you will play a crucial role in meeting their customers' needs while driving new...

  • Executive Officer

    Found in: Talent UK C2 - 2 weeks ago


    Belfast, United Kingdom Education Authority Full time

    JOB PURPOSE To be responsible for the organisation and management of the school office and staff and provide administrative, clerical and secretarial support to the Principal, school staff and Board of Governors. MAIN DUTIES AND RESPONSIBILITIES Supervision Supervise appropriate staff including the management and allocation of duties ....


  • Belfast, United Kingdom Axiom Full time

    Responsibilities: Proactively seek & provide recommendations to improve existing processes Maintain a thorough knowledge and documentation of billing procedures, fee arrangements and client preferences Manage billing relationships with both internal sales teams and external clients Collaborate with Axiom teams to set up engagements through our ERP...

  • Billing and Collections Coordinator

    Found in: Talent UK C2 - 2 weeks ago


    Belfast, United Kingdom Axiom Full time

    Responsibilities: Proactively seek & provide recommendations to improve existing processes Maintain a thorough knowledge and documentation of billing procedures, fee arrangements and client preferences Manage billing relationships with both internal sales teams and external clients Collaborate with Axiom teams to set up engagements through our...

  • Key Account Manager

    1 week ago


    Belfast, United Kingdom Britvic Full time

    At Britvic we're on a journey to become the most dynamic soft drinks company. As one of the leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Ballygowan, J2O, TK Red...

  • Co-Centre Operations Manager

    Found in: Talent UK C2 - 4 days ago


    Belfast, United Kingdom Queen's University Belfast Full time

    The School of Biological Sciences at Queen’s University Belfast, is currently seeking to recruit a talented Co-Centre Operations Manager.  The Co-Centre for Sustainable Food Systems encompasses a research programme of oriented basic and applied research in the areas of science, technology, engineering and social sciences across three jurisdictions –...


  • Belfast, United Kingdom RFCA (NI) Full time

    **VACANCY - SAFE ESTATE COMPLIANCE OFFICER (SECM)** A vacancy has arisen for the post of **Safe Estate Compliance Officer (SECM)** with the **Reserve Forces and Cadets Association for Northern Ireland (RFCA NI)**. This is a full-time post based at our Head Office in Belfast though there would be the opportunity for hybrid working, with a maximum of 2 days...

  • ERP Test Analyst

    2 weeks ago


    Belfast, United Kingdom Version 1 Full time

    Applications processed via employer's online application form Version 1 proves that IT can make a real difference to our customers’ businesses. We a... Version 1 is ranked as the 6th Best Large Workplace in Tech in the UK & we have just ranked in the Top 10 Best places to work in Ireland for the 10th year running ! We are a market leader in Oracle...

  • Marketing Manager

    1 week ago


    Belfast, United Kingdom eComm Live & eComm Awards | eCommerce Events Full time

    Job Description Company Description eComm Live & eComm Awards is a premier platform that brings together industry experts and professionals in the digital commerce space across the UK & Ireland. The company organises conferences, talks, workshops, interactive learning, and networking events across the UK & Ireland. In addition, the Irish eComm Awards...


  • Belfast, United Kingdom MPA Recruitment Full time

    **Job**: Public Engagement Manager **Type**: Temporary **Location**: Greater Belfast **Salary**: £58,963-£60,751 PA **Hours of work**: 37.5 Hours Per Week (Monday - Friday) Flexible working between 8am - 6pm **Main duties and responsibilities of the job.** The main duties and responsibilities of the post are: - To manage the Education Service,...


  • Belfast, United Kingdom Axiom Full time

    **About Axiom**: Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don't need, or turning to a low-cost agency that can't meet their quality...