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Head of Service Operations
4 months ago
**Information Services**
**Full-time**
**Permanent**
**£61,000 per annum**
**Application deadline: 12pm (midday) on 12 September 2023**
**About the Role**:
At the British Museum, we are committed to innovative, accessible and enriching experiences for both our colleagues and visitors. The Museum is undergoing a transformative journey that will redefine both front and back of house services. As the Head of Service Operations, you will lead a team dedicated to ensuring the continuity of IT and AV services, impacting our colleagues, exhibitions, events, hybrid work environments, and beyond.
**Key Responsibilities**:
- Provide strategic leadership to the Service Operations team, shaping IT service delivery across the Museum.
- Develop and manage a high-performing team, fostering a culture of collaboration and continuous improvement.
- Design and maintain service delivery frameworks, setting the standards for reliability and support.
- Lead service delivery teams for office moves, exhibitions installations, conferences, and events.
- Accountable for service management performance, budgets, and progress.
- Offer technical leadership in operating systems, identity management, networking, AV, and cybersecurity.
- Implement KPI metrics for continuous improvement, driving SLA performance and asset management.
- Define and manage competency standards, contributing to technical solution design.
- Engage with the Museum's diverse stakeholders to anticipate technology demand and project requirements.
**Requirements**:
- Exceptional stakeholder management skills, with experience in executive-level reporting.
- 7+ years managing user-facing technical support or operational services.
- Demonstrated experience in service desk management and team leadership.
- Strong technical skills in operating systems, identity management, networking, and AV.
- Excellent communication skills, collaborating across various levels and expertise.
- Ability to think strategically and align service delivery with organisational goals.
- Experience managing projects and coordinating diverse stakeholders.
- An inclusive and proactive approach to team leadership and collaboration.
**Why Join Us**:
By joining the British Museum, you will be at the forefront of a cultural evolution, making an impact in shaping the future of our institution. This is a unique opportunity to lead a dedicated team, influence service excellence, and contribute to our ongoing transformation journey.
**About the British Museum**:
Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum offers a competitive benefits package including:
- Membership of the civil service pension scheme
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Generous annual leave allowance
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
**Additional details**:
For more information about this role, please see the job description.
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We are also currently piloting a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage and how flexible working could work for you.
**The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
