Band 3 Appointments Administrator
3 weeks ago
My Chorley based National Health Providing client is looking to recruit an appointment administrator to assist their busy team.
The purpose of the role will be to enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures.
This is a Band 3 role. Hours Monday - Friday, 08:30 - 16:30, 37.5 hours / week
Duties will include but not be limited to;
- To enter routine referral data, make and reschedule appointments using Meditech and e-Referrals System (Choose & Book) information systems.
- To make new and review outpatient appointments in accordance with agreed procedures.
- To assist the Scheduling Coordinators and Scheduling Managers in rearranging clinical sessions and rescheduling patients. This requires making judgements involving facts or situations, some requiring analysis.
- To action the cancellations and reschedule of appointments resulting from the SMS/Phone Reminder Service and the Webform.
- To answer telephone calls promptly from patients and their relatives, General Practice and other clinicians, resolving routine queries and re-directing callers, as necessary.
- To deal with incoming mail (referral letters) and outgoing mail (patient appointment letters).
- To contact external agencies e.g. GP Practices and Dentists to request referral information.
- Liaise closely with medical records department and other admin and clerical staff to ensure clinical notes are available for clinic appointments.
- Excellent telephone manner
- Good IT skills
- Ability to work in a high pressure, fast paced environment
In return, my client offers a friendly atmosphere on good transport links.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Deborah Kay
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