Welcome & Service Assistant

4 months ago

Dorking, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Hours/working pattern**:Full time 37.5 hours per week. Please note that this role requires working weekends, bank holidays and school holidays. Indoor and outdoor work involved.

**The anticipated start date for this role is the 15th of April.**

**Interviews for this role will be held on the 21st of March.**

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a mixed team of staff and volunteers working within the Visitor Experience department. This is a public facing role which can be both challenging and rewarding. Training on our customer policies and expectations will be provided.

Polesden Lacey welcomes over 350,000 visitors a year, a normal busy day could be between 2,500-3,000 visitors, so if you are looking for non-stop action and multi-tasking then visitor welcome is the place for you.

Some of our large events throughout the year include Easter, Summer theatre and Lazy Jazz, Outdoor Cinema, and Christmas. However we are also a popular local property and welcome many regular visitors who come for coffee and a walk whatever the weather.

What you'll be doing:As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the day.

You'll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.

You'll achieve high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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