Welcome & Service Assistant

3 months ago


Dorking, United Kingdom National Trust Full time

We've got an exciting opportunity for you to join our team as a Welcome & Service Assistant.

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

**Contract**:28 hours per week.

**Hours/working pattern**:Shifts are 7 hours in the summer and 6 hours in the winter, so you'll be working 4 days in the summer and 4 full days with a fifth 4 hour shift in the winter.

Please note that this role requires working weekends, bank holidays and school holidays. Indoor and outdoor work involved.

**Travel**: Please ensure you can get to Polesden Lacey as we're not on a bus or train route.

**Interviews will be held on the 29th April.**

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a mixed team of staff and volunteers working within the Visitor Experience department. This is a public facing role which can be both challenging and rewarding. Training on our customer policies and expectations will be provided.

Polesden Lacey welcomes over 380,000 visitors a year, a normal busy day could be between 2,500-3,000 visitors, so if you are looking for non-stop action and multi-tasking then visitor welcome is the place for you.

Some of our large events throughout the year include Easter, Summer theatre and Lazy Jazz, Outdoor Cinema, and Christmas. However we are also a popular local property and welcome many regular visitors who come for coffee and a walk whatever the weather.

What you'll be doing:As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the day.

You'll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.

You'll achieve high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (28 hrs pw)



  • Dorking, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role will be perfect for someone looking to gain a whole seasons worth of experience within the heritage and visitor services industry as well as insight into the National Trust as a...


  • Dorking, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role will be perfect for someone looking to gain a whole seasons worth of experience within the heritage and visitor services industry at a fast paced property, as well as insight into the...


  • Dorking, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Hours/working pattern**:Full time 37.5 hours per week. Please note that this role requires working weekends, bank holidays and school holidays. Indoor and...


  • Dorking, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**:£21,021 per annum pro rata **This role is based on annualised hours where the amount of hours you work each month may vary, however your salary will be...

  • Services Assistant

    3 months ago


    Dorking, United Kingdom Sainsbury's Full time

    **Location** - Dorking Store, Sainsbury's Supermarkets Ltd 32-38 High Street, Dorking, RH4 1AY **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 229911 **Schedule** Thu 4pm - Thu 8pm Sat 12pm - Sat 8:30pm - Total hours: 12_ Love food, variety and helping people? Joining our...

  • Services Assistant

    4 months ago


    Dorking, United Kingdom Sainsbury's Full time

    **Location** - Dorking Store, Sainsbury's Supermarkets Ltd 32-38 High Street, Dorking, RH4 1AY **Hours** - Full-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 240768 **Schedule** Sun 10am - Sun 4pm Mon 11am - Mon 7pm Tue 1pm - Tue 9pm Wed 4pm - Wed 8pm Sat 12:30pm - Sat 8:30pm - Total...

  • Services Assistant

    4 months ago


    Dorking, United Kingdom Sainsbury's Full time

    **Location** - Dorking Store, Sainsbury's Supermarkets Ltd 32-38 High Street, Dorking, RH4 1AY **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 240767 **Schedule** Sun 10am - Sun 4:30pm Mon 12pm - Mon 8pm Tue 9am - Tue 3pm Fri 9am - Fri 4pm - Total hours: 26_ Love food,...

  • Services Assistant

    4 months ago


    Dorking, United Kingdom Sainsbury's Full time

    **Location** - Dorking Store, Sainsbury's Supermarkets Ltd 32-38 High Street, Dorking, RH4 1AY **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 228712 **Schedule** Tue 5pm - Tue 9pm Wed 1pm - Wed 8pm Thu 1pm - Thu 7pm Sat 12pm - Sat 6pm - Total hours: 22_ Love food, variety...


  • Dorking, United Kingdom Downs Solicitors Full time

    Downs Solicitors provides a full range of legal services across three offices in Surrey. We are looking to recruit a Client Services Assistant to assist in the smooth running of the Firm by providing a range of support services within the Business Support Team. The role will be client facing and will form a key part of the Firm’s operations, ensuring a...


  • Dorking, Surrey, United Kingdom Greene King Full time

    About Greene KingWe are a leading pub retailer and brewer, with a rich history dating back to 1799. Our vision is to be the most successful and respected pub retailer in the UK, and we're committed to delivering exceptional customer experiences in every one of our 1,700+ pubs.Our Kitchen Assistant RoleWe're looking for a skilled and enthusiastic Kitchen...


  • Dorking, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...


  • Dorking, United Kingdom Caterlink Careers Full time

    Company OverviewCaterlink is a leading provider of catering services within the education sector. With over two decades of experience, we deliver fresh meal solutions to educational institutions across the UK, serving over 1,000,000 meals weekly. Our commitment to a "Fresh Food Policy" underpins our success and growth, ensuring we meet the needs of our...


  • Dorking, United Kingdom Caterlink Careers Full time

    Company OverviewCaterlink is a leading provider of catering services within the educational sector. With over two decades of experience, we specialize in delivering fresh meal solutions to students and staff across various educational institutions in the UK. We proudly serve over 1,000,000 meals weekly, ensuring quality and nutrition are at the forefront of...


  • Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant in our Dorking branch.Key ResponsibilitiesEngage with customers to understand their needs and provide tailored solutions to meet their financial goals.Act as the first point of contact for customers in branch, providing...


  • Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant in our Dorking branch.Key ResponsibilitiesEngage with customers to understand their needs and provide tailored solutions to meet their financial goals.Act as the first point of contact for customers in branch, providing...


  • Dorking, United Kingdom Caterlink Careers Full time

    Company OverviewCaterlink is a specialist in catering for the education sector, providing fresh food solutions to schools and colleges across the UK for over two decades. We serve more than 1,000,000 meals weekly, ensuring that our clients receive the highest quality service through our commitment to a "Fresh Food Policy" that underpins our success and...


  • Dorking, United Kingdom Caterlink Careers Full time

    Company OverviewCaterlink is a leading provider of catering services in the education sector, dedicated to delivering fresh and nutritious meals to students and staff across various educational institutions in the UK. With over two decades of experience, we serve more than 1,000,000 meals weekly, adhering to our commitment to quality and customer...


  • Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesEngage with customers to...


  • Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesEngage with customers to...


  • Dorking, Surrey, United Kingdom Mistral Recruitment Ltd Full time

    Job Summary:Mistral Recruitment Ltd is seeking a highly skilled and organized Customer Service Administrator to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Meet and greet customers, suppliers, and other third...