Customer Service Representative

1 month ago


Dorking, Surrey, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant in our Dorking branch.

Key Responsibilities
  • Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
  • Act as the first point of contact for customers in branch, providing exceptional customer service and a welcoming experience.
  • Proactively contact customers to discuss their needs and provide education on our products and services.
  • Maintain accurate customer records and identify vulnerable customers who require additional support.
  • Adhere to company policies, standards, and controls, and participate in training and coaching to ensure ongoing development.
What We Offer
  • Annual discretionary bonus scheme with an average on-target bonus of 8%.
  • 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions up to 10% per annum.
  • Access to the Lifeworks employee assistance programme and online employee discount platform.
  • Two paid volunteering days per year to support charitable initiatives.
Requirements
  • Passion for delivering exceptional customer service.
  • Excellent communication, engagement, and listening skills.
  • Ability to work well with others and adapt to changing business needs.
  • Flexibility to work a range of hours, including evenings and weekends.


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