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Commercial Claims Quality Controller
4 months ago
**Commercial Direct - Claims Quality Controller (Full Time, Permanent Position)**
**Manchester, Glasgow, or Leeds - (Hybrid)**
**Let's make the most of your talent**
**About us**
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
**What you'll be doing**
This role is accountable for the development, implementation and monitoring of business controls across Commercial Direct Claims, to ensure compliance with internal and external requirements and frameworks alongside supporting the monitoring and management of Commercial Direct Claims risk related issues and events, ensuring all actions are closed within defined timeframes.
You will ensure business compliance both internally and externally within Commercial Direct Claims, against Direct Line group Frameworks and/or FCA and other regulatory requirements.
- Development of consistent best practice processes and procedures across Commercial Direct Claims to optimise business efficiency, working with other areas of the business to identify improvement initiatives
- Supporting the directorate in any compliance, risk and business control issues, including Customer Conduct
- Support Commercial Direct Claims with identification, assessment and management of risk issues and events, through to closure
- Undertake reporting on all OQC, compliance, risk and business controls activity, within agreed timescales
- Support ad hoc activity to understand adverse performance through trend analysis and provide summary reports on findings, to include recommendations
- Provide support and guidance to the Team Leader's on compliance, risk and business controls
- Develop and maintain effective relationships with key stakeholders to deliver the best outcomes for Commercial Direct Claims, the wider business and our customers
- Ensure that Commercial Direct Claims adhere to the OQC framework, identifying issues early and escalating them in a timely manner
- Support and drive QA consistency, and improvements as appropriate, across all Commercial Direct Claims areas.
- Identify, own and manage the risks involved in running our business appropriate to the role in line with Direct Line Group risk framework
- Accountable for self-development to maximise personal contribution to the job
**What we're looking for**
- Strong working knowledge of Commercial claims handling and Quality Assurance practices.
- Good communication skills, ability to build strong networks and form effective relationships with key stakeholders.
- Data analysis and reporting
- Strong attention to detail.
- Continuous improvement mindset
- Collaborate, influence and problem solve to create and deliver improvements in QA results.
- Strong organisational skills and ability to work to deadlines
**Hours**: 35 hours
**Closing Date**: 23rd February 2024
**There’s no-one else like you.** No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.
We’re proud of who we are, of what we do, and what every single one of us brings.
**Join us.** Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
**Together we’re one of a kind.**
**What we’ll give you in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year
- Up to 10% performance-based annual bonus
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
**Ways of Working**
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here.
**Being yourself**
Direct Line Group is
