Commercial Direct Claims Quality Controller
7 months ago
**Commercial Direct - Claims Quality Controller (Full Time, Permanent Position)**
**Manchester, Glasgow, or Leeds - (Hybrid)**
**Let's make the most of your talent**
**About us**
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
**What you'll be doing**
This role is accountable for the development, implementation and monitoring of business controls across Commercial Direct Claims, to ensure compliance with internal and external requirements and frameworks alongside supporting the monitoring and management of Commercial Direct Claims risk related issues and events, ensuring all actions are closed within defined timeframes.
You will ensure business compliance both internally and externally within Commercial Direct Claims, against Direct Line group Frameworks and/or FCA and other regulatory requirements.
- Development of consistent best practice processes and procedures across Commercial Direct Claims to optimise business efficiency, working with other areas of the business to identify improvement initiatives
- Supporting the directorate in any compliance, risk and business control issues, including Customer Conduct
- Support Commercial Direct Claims with identification, assessment and management of risk issues and events, through to closure
- Undertake reporting on all OQC, compliance, risk and business controls activity, within agreed timescales
- Support ad hoc activity to understand adverse performance through trend analysis and provide summary reports on findings, to include recommendations
- Provide support and guidance to the Team Leader's on compliance, risk and business controls
- Develop and maintain effective relationships with key stakeholders to deliver the best outcomes for Commercial Direct Claims, the wider business and our customers
- Ensure that Commercial Direct Claims adhere to the OQC framework, identifying issues early and escalating them in a timely manner
- Support and drive QA consistency, and improvements as appropriate, across all Commercial Direct Claims areas.
- Identify, own and manage the risks involved in running our business appropriate to the role in line with Direct Line Group risk framework
- Accountable for self-development to maximise personal contribution to the job
**What we're looking for**
- Strong working knowledge of Commercial claims handling and Quality Assurance practices.
- Good communication skills, ability to build strong networks and form effective relationships with key stakeholders.
- Data analysis and reporting
- Strong attention to detail.
- Continuous improvement mindset
- Collaborate, influence and problem solve to create and deliver improvements in QA results.
- Strong organisational skills and ability to work to deadlines
**Hours**: 35 hours
**There’s no-one else like you.** No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.
We’re proud of who we are, of what we do, and what every single one of us brings.
**Join us.** Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
**Together we’re one of a kind.**
**What we’ll give you in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year
- Up to 10% performance-based annual bonus
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
**Ways of Working**
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here
**Being yourself**
Direct Line Group is
-
Commercial Direct
6 months ago
Manchester, United Kingdom Direct Line Group Full time**Commercial Direct - Property Claims Handler (Full Time, Permanent Position)** **Manchester - (Hybrid)** **Let's make the most of your talent** **About us** At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance,...
-
Commercial Claims Sme
7 months ago
Manchester, United Kingdom Direct Line Group Full time**Commercial Direct - Claims SME (Full Time, Permanent Position)** **Manchester, Glasgow, or Leeds - (Hybrid)** **Let's make the most of your talent** **About us** At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR,...
-
Technical Consultant- Commercial Liability Direct
7 months ago
Manchester, United Kingdom Direct Line Group Full time**Technical Consultant - Commercial Liability Direct - (Full Time, Permanent Position)** **Manchester - (Hybrid 1/2 days in the office)** **Let's make the most of your talent.** Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and...
-
Commercial Direct
7 months ago
Manchester, United Kingdom Direct Line Group Full time**Commercial Direct - Formal Complaints Handler** **Full Time / Permanent** **Let’s be brilliant for our customers** Join our Commercial Complaint Team as a Commercial Complaint Handler, where you'll drive resolution excellence. Take charge of end-to-end claims and complaints, identifying fraud, negotiating settlements, and ensuring compliance with...
-
Commercial Property Claims Handler
7 months ago
Manchester, United Kingdom Direct Line Group Full time**Commercial Property Claims Handler - NIG**: **Manchester - Hybrid (2 days a week in the office)**: **Full Time, Permanent Position** **Let’s be brilliant for our customers** Join us as a Commercial Property Claims Handler, where you'll drive fair resolutions, maximise opportunities, and redefine the standard of customer care in every claim. Make your...
-
Quality Assurance Team Leader
9 hours ago
Manchester, United Kingdom Claims Recruitment Services Full time**Quality Assurance Team Leader** **Manchester** **£30,000 to £35,000 + Benefits** We are currently recruiting for a Quality Assurance Team Leader to join our client's expanding team, based near Manchester. Reporting into the Quality Assurance Manager, the key purpose of this role is to motivate and provide direction to the Quality Assurance...
-
Casualty Claims Adjuster
10 hours ago
Manchester, United Kingdom Claims Recruitment Services Full time**Casualty Claims Adjuster** **Manchester** **Negotiable Salary + Excellent Benefits** **Role Summary** Investigating and effectively handling a wide range of Casualty claims under technical direction. Working within specific limits of authority on assignments requiring technical complexity and coordination. **Key Responsibilities** - Managing a...
-
Senior Claims Professional
3 weeks ago
Manchester, United Kingdom Exchange Street Claims ltd Full timeSenior Claims Handler Commercial Property Job DescriptionWe are seeking a talented Senior Property Claims Handler to join our successful Commercial Claims team in Manchester. The ideal candidate will work alongside adjusters to achieve successful claim conclusions, manage claims technicians and provide operational, analytical and negotiation skills.Key...
-
Claims Resolution Expert
1 month ago
Manchester, United Kingdom Exchange Street Claims ltd Full timeJob Summary:We are seeking an experienced Senior Property Claims Handler to join our team in Manchester. The ideal candidate will have a proven track record of success in commercial property claims, with excellent analytical, negotiation and communication skills. They will be responsible for supporting adjusters, managing claims technicians and collaborating...
-
Large Loss Claims Handler
8 hours ago
Manchester, United Kingdom Claims Recruitment Services Full time**Large Loss Claims Handler** **Manchester** **Up to £50,000 + Excellent Benefits** We are currently recruiting for a Large Loss Claims Handler to join our client's expanding Third Party Claims team, based near Manchester. The role will focus on dealing with complex allocated Motor Injury claims speedily and efficiently, and within FCA...
-
Commercial Claims Handler
7 months ago
Manchester, United Kingdom RSA Full time**Your role** As a Real Estate Commercial Property Claims handler, you will be responsible for the efficient & effective settlement of our customers insurance claims. You will build & grow relationships with our brokers & direct Clients, being their dedicated contact within the Commercial Property Claims team. You will work both individually, and as part of...
-
Commercial Insurance Claims Handler
7 months ago
Manchester, United Kingdom Cameron James Full time**Insurance Commercial Claims - Manchester City Centre** **Salary to £35,000 - £40,000 DOE Negotiable and Benefits** Due to continued growth and expansion our client who are a Leading National Brokers are now looking for a commercial claims handler to add to the existing team You will provide a comprehensive claims reporting, chasing and advice service...
-
Commercial Direct
6 months ago
Manchester, United Kingdom Direct Line Group Full time**About us**: We are Direct Line Group - home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives - giving them peace of mind now and in the...
-
Senior Quality Control Specialist
1 month ago
Manchester, United Kingdom Quality Enterprises USA Full timeJob DescriptionWe are seeking a Senior Quality Control Specialist to join our team at Quality Enterprises USA. As a key member of our organization, you will be responsible for ensuring that our policies and procedures are followed, improving customer experience and outcomes through continuous improvement and analysis of trends.About the RoleThis is an...
-
Commercial Complaint Handler
7 months ago
Manchester, United Kingdom Direct Line Group Full time**Commercial Complaint Handler - NIG**: **Manchester, Bromley or Gloucester - Hybrid (1 day a week in the office)**: **Full Time, Permanent Position**: **Let’s be brilliant for our customers**: Join our Commercial Complaint Team as a Commercial Complaint Handler, where you'll drive resolution excellence. Take charge of end-to-end claims and complaints,...
-
Commercial Property Risk Manager
3 weeks ago
Manchester, United Kingdom Exchange Street Claims ltd Full timeJob Title: Senior Claims Handler Commercial PropertyThis role involves working as part of a successful Commercial Claims team in Manchester, supporting adjusters to achieve successful claim conclusions. The ideal candidate will have strong analytical, negotiation and communication skills, as well as proven experience in commercial property...
-
Commercial Claims Specialist
2 weeks ago
Manchester, United Kingdom Get Recruited Ltd Full timeGet Recruited Ltd is seeking an experienced Commercial Claims Specialist to manage a varied caseload of commercial insurance claims. This role requires strong knowledge of commercial insurance products and claims processes, as well as excellent communication and negotiation skills.About the RoleThis position involves liaising with clients, insurers, and loss...
-
Motor Claims Handler
6 months ago
Manchester, United Kingdom Auto Claims Assist Ltd Full time**Roles and Responsibilities** - Thoroughly investigating liability circumstances on cases, gathering evidence and arguing liability in favour of our customers - Monitoring the progression of live commenced hire cases - Monitor the progress of repairs to the customers’ damaged vehicles - Monitor the progress of claims where customers’ damaged vehicles...
-
Motor Claims Handler
7 months ago
Manchester, United Kingdom Auto Claims Assist Ltd Full time**Roles and Responsibilities** - Thoroughly investigating liability circumstances on cases, gathering evidence and arguing liability in favour of our customers - Monitoring the progression of live commenced hire cases - Monitor the progress of repairs to the customers’ damaged vehicles - Monitor the progress of claims where customers’ damaged vehicles...
-
Manchester, United Kingdom Hastings Direct Full timeCommercial FP&A Lead - Insurance Location - London or Bexhill (Hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs...