Credit Control Agent

6 months ago


Blackpool, United Kingdom Utility Collections Ltd Full time

**Credit Control Agent**
- £25k to £31k + Bonus
- Poulton le Fylde, FY6 8JX
- Office based

**The role of Credit Control Agent**:

- Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution
- Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query
- Negotiating and processing payments, or discussing and governing payment plans to fruition
- Identifying any potentially vulnerable customers and adapting your approach accordingly
- Identifying non-compliant customers and escalating their cases to the next operational step
- Achieving both Management and Client led KPI’s
- Account Managing your own portfolio throughout

**The ideal Credit Control Agent**:

- Organised and able to follow processes to deliver a high and consistent service
- Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
- Ability to stay calm under pressure and deliver accurate, factual information
- Well-presented and approachable
- Good communication & telephony skills
- Motivated to plan and efficiently manage own workload
- Proficient in Microsoft Office, and able to adapt to custom built CRM
- Experience within debt resolution and collections environment (Preferable but not essential)
- Experience within utility industry (Preferable but not essential)

**About the Company**:
Your experience of being a telephone-based Collections Agent has probably felt transactional to this point, it’s repetitive and the experience can be tough.

It’s different at Utility Collections, we are a fast-growing debt recovery scale-up.

We partner with energy suppliers and their customers become our clients. Those business energy consumers are usually facing pretty unique circumstances and you’ll need to take a consultative approach to work here.


  • Credit Controller

    5 months ago


    Blackpool, United Kingdom Four Financial Full time

    Job Title - Credit Controller Location - Blackpool Salary - 26-27k Are you looking for an exciting opportunity in the heart of Blackpool? We're seeking a talented and experienced Credit Controller to join our dynamic team. If you have a passion for numbers and the skills to match, we want to hear from you! Our client are a leading company located in the...

  • Credit Controller

    6 months ago


    Blackpool, United Kingdom Valeo Snackfoods Full time

    **Job description** Valeo Snackfoods is the combination of Kettle Foods, Tangerine, Big Bear and Its All Good and is one of the UK’s top 100 grocery brands. It is headquartered in Norwich and Pontefract and employs around 2,000 people. Over the past few years, we have strengthened our portfolio to include the Metcalfe’s popcorn brand and Yellow Chips in...

  • Credit Controller

    1 month ago


    Blackpool, Blackpool, United Kingdom CV-Library Full time

    Job SummaryKenton Black Finance is seeking a skilled Credit Controller to join their team. As a Credit Controller, you will be responsible for building relationships with clients, managing queries, and ensuring accurate classification of clients within the practice management system.Key ResponsibilitiesBuilding relationships with internal and external...

  • Credit Controller

    5 months ago


    Blackpool, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

    One Property Recruitment are seeking a Credit Controller in the Preston/Blackpool area. My client is well established in the Residential Property sector, and due to successful growth they are now expanding their team. Working in the finance team you will work alongside the Property Management team in respect of Service charge & accounts. My client is...

  • Credit Controller

    6 months ago


    Blackpool, United Kingdom Valeo Snackfoods Full time

    Valeo Snackfoods is the combination of Kettle Foods, Tangerine, Big Bear and Its All Good and is one of the UK’s top 100 grocery brands. It is headquartered in Norwich and Pontefract and employs around 2,000 people. Over the past few years, we have strengthened our portfolio to include the Metcalfe’s popcorn brand and Yellow Chips in Emmeloord,...


  • Blackpool, Blackpool, United Kingdom Agility Resoucing Full time

    Agility Resourcing invites applications from highly motivated and results-driven individuals who are passionate about credit management. As a Senior Credit Operations Manager, you will be instrumental in shaping the company's credit management policies and procedures. Your focus will be on ensuring efficient credit processing, minimizing bad debts, and...

  • Credit Controller

    1 month ago


    Blackpool, Blackpool, United Kingdom Agility Resoucing Full time

    About the RoleAgility Resourcing is seeking a skilled Credit Controller to join their team in Blackpool. As a Credit Controller, you will be responsible for managing your own ledger and targeting the recovery of outstanding debt in a business-to-business environment.Main Responsibilities:Credit control using telephone communications to ensure timely debt...


  • Blackpool, United Kingdom Evergreen Direct Media Full time

    The role will entail normal Credit Control such as taking daily Credit Card Payments using our Merchant Services and sending out schedules for payment. **General Duties**: - To familiarise one’s self with all collection’s procedures ensuring that these are followed. - Manage debts by building strong working relationships to ensure effective and timely...

  • Team Leader

    6 months ago


    Blackpool, United Kingdom Burtons Biscuits Full time

    Job Advert **Who are we ?** We are FBC, Fox's Burton's Companies!-And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated...


  • Blackpool, United Kingdom Guest Services Worldwide Ltd. Full time

    The role will entail normal credit control implementation along with assisting with the debt escalation process through to debt management companies and use of the legal system. **General Duties**: - To familiarise one’s self with all collection’s procedures ensuring that these are followed. - Manage debts by building strong working relationships to...


  • Blackpool, Blackpool, United Kingdom Agility Resoucing Full time

    Agility Resourcing seeks a seasoned Credit and Collections Manager to drive credit management practices across the group.Key responsibilities include:Deliver excellent credit managementEstablish high client partnershipsProvide leadership to credit controlOffer timely management informationSupport senior management in contract managementThe ideal candidate...


  • Blackpool, United Kingdom Burtons Biscuits Full time

    Job Advert **Who are we ?** We are FBC, Fox's Burton's Companies!And we bake the UK's most incredible biscuits. (We might be slightly biased, but we will leave that for you to judge). FBC was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated...


  • Blackpool, United Kingdom Burtons Biscuits Full time

    Job Advert **Who are we ?** We are FBC UK, Fox's Burton's Companies!And we bake the UK's most incredible biscuits. (We might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated...


  • Blackpool, Blackpool, United Kingdom Agility Resoucing Full time

    Agility Resourcing is seeking an experienced Credit and Financial Controller to join their team in Blackpool. As a key member of the finance department, you will be responsible for delivering excellent credit management practices across the group.This role involves taking ownership of the organisation's credit management policies and playing an integral part...


  • Blackpool, Blackpool, United Kingdom Agility Resoucing Full time

    Agility Resourcing is seeking a highly skilled Credit and Collections Professional to join their team. As a key member of the finance department, you will be responsible for delivering excellent credit management practices across the group.Key responsibilities include:Establishing high levels of client partnership while supporting established operations...


  • Blackpool, Blackpool, United Kingdom Agility Resoucing Full time

    Join our dynamic team at Agility Resourcing and take on the exciting challenge of leading our credit and collections function. As a seasoned professional with expertise in credit management, you will play a crucial role in driving business growth and success.Your primary responsibility will be to develop and implement effective credit management strategies,...


  • Blackpool, Blackpool, United Kingdom Gap Personnel Full time

    Key Responsibilities:- Reconcile bank statements- Process credit control activities, including telephone and email communications- Perform data entry tasks- Assist with problem-solving and report creation- Maintain sales and purchase ledgers- Report to the team leaderRequirements:- Strong communication and interpersonal skills- Proficiency in IT...

  • Administrator

    5 months ago


    Blackpool, United Kingdom Guest Services Worldwide Ltd. Full time

    **Job Title: Card Payment Processor and Accounts Administrator** **Overview**: We are seeking a dedicated and detail-oriented individual to fulfil the role of Card Payment Processor and Accounts Administrator. This position is crucial in ensuring the smooth and efficient processing of card payments while maintaining accurate financial records and providing...

  • Administrator

    5 months ago


    Blackpool, United Kingdom Guest Services Worldwide Ltd. Full time

    **Job Title: Card Payment Processor and Accounts Administrator** **Overview**: We are seeking a dedicated and detail-oriented individual to fulfil the role of Card Payment Processor and Accounts Administrator. This position is crucial in ensuring the smooth and efficient processing of card payments while maintaining accurate financial records and providing...


  • Blackpool, Blackpool, United Kingdom Agility Resoucing Full time

    Job SummaryAgility Resourcing is seeking a highly skilled and experienced Head of Finance to join their team. As a key member of the leadership team, you will be responsible for overseeing the daily operation of the finance team, including ledgers, payments, and credit control functions. You will also be responsible for producing the monthly board pack,...