Credit Control and Customer Services Assistant
7 months ago
The role will entail normal credit control implementation along with assisting with the debt escalation process through to debt management companies and use of the legal system.
**General Duties**:
- To familiarise one’s self with all collection’s procedures ensuring that these are followed.
- Manage debts by building strong working relationships to ensure effective and timely collection of debts by ensuring clients pay within their agreed payment terms.
- Discuss and resolve any contract cancellation requests.
- Recording and maintaining a client database using the companies CRM of contacts, addresses, payment terms and statuses.
- Negotiating and implementing repayment plans.
- Be available for flexible working shifts.
**Skills**
- Excellent communication skills.
- Excellent interpersonal skills.
- Confidence and the ability to place pressure tactfully on individuals and companies having defaulted on pre agreed credit terms.
- The ability to successfully negotiate payment plans in line with company expectations.
- The ability to work under pressure and to tight deadlines.
- Organisational skills.
- Strong, confident, and diplomatic telephone manner.
- Excellent problem-solving skills.
- Must work well as part of a team.
**Job Type**: Temp to perm
Contract length: 6 months
**Salary**: £20,500.00-£21,500.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- Credit Control: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: CCCS01
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