Customer Operations Executive

3 days ago


East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

Lloyd Recruitment Services are pleased to be working with a family run business on the outskirts of East Grinstead. They have over 25 years of experience in a range of engineering disciplines. In a fast-changing industry, they are proud to remain 100% independent.Due to the sustained growth and expansion of the business, they are now looking to welcome a Customer Operations Executive to join the head office team, to assist in the processing and maintenance of customer accounts.

**What's in it for you?**
- Salary £25K depending on experience
- Monday to Friday
- Must be driver due to location
- The role will be 37.5 hours per week, Monday - Friday (8am-4pm)
- Company sick pay & pension schemes included in employment package
- Working location: within a small friendly team based on the outskirts of East Grinstead

**Role and responsibilities**

**Responsibilities include but are not limited to**:

- Receiving and processing purchase orders for works
- Liaising with field account managers and planning managers to book engineering works and ensure the customer is kept up to date with all communications
- Following the company's sales to works process, with a keen eye for detail, to ensure works are completed fully and to the highest standard
- Following up works with relevant documentation and reports
- Compiling and monitoring quotes for various works as required, in conjunction with field account managers
- Ensuring customer trackers and databases are kept up to date and accurate at all times, including samples, contracts, quotes, contacts etc
- Setting up and managing customer contracts in conjunction with field account managers
- Developing customer relationships with existing and new customers, ensuring high standards of customer service and support are maintained at all times
- Working closely with engineering and management teams
- Maintaining customer folders, accurate filing and reporting, general administration tasks.
- Providing support to senior management with regards to reporting, status updates, feedback on process efficiency and ad hoc tasks as required

**Personal specification**
- Basic GCSE Grade A-C/Level 4+ in Maths and English
- B2B customer account management experience is advantageous
- Organised and methodical
- Confident with Microsoft packages, including basic understand of Word, Excel, and Outlook
- Strong communication skills & professional telephone manner
- Excellent time management, ability to work quickly and accurately within tight deadlines & to prioritise tasks efficiently
- Keen eye for detail
- Effective, reliable team player
- Prior experience in a customer facing role and/or in maintaining customer accounts/contracts is highly desirable
- Shows initiative & demonstratable ability to problem solve
- Please note you will have to be able to navigate excel (basic to intermediate) in order to be considered for the role

If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select "looking for work section" to recommend a friend and find out how you could potentially be rewarded for introducing us to someonewe are able to successfully place.



  • East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

    Lloyd Recruitment Services are pleased to be working with a family run business on the outskirts of East Grinstead. They have over 25 years of experience in a range of engineering disciplines. In a fast-changing industry, they are proud to remain 100% independent.Due to the sustained growth and expansion of the business, they are now looking to welcome a...

  • Operations Executive

    4 weeks ago


    East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

    Lloyd Recruitment Services are pleased to be working with an engineering company who are looking for an Customer Operations Executive to join their friendly team. As the Operations Executive, you will be the first point of contact for customers, processing customer orders within agreed SLA's. In this role, the Operations Executive will be liaising with the...

  • Operations Executive

    1 month ago


    East Grinstead, United Kingdom Lloyd Recruitment - East Grinstead Full time

    Lloyd Recruitment Services are pleased to be working with an engineering company who are looking for an Customer Operations Executive to join their friendly team. As the Operations Executive, you will be the first point of contact for customers, processing customer orders within agreed SLA's. In this role, the Operations Executive will be liaising...

  • Operations Executive

    1 month ago


    East Grinstead, United Kingdom CV-Library Full time

    Lloyd Recruitment Services are pleased to be working with an engineering company who are looking for an Customer Operations Executive to join their friendly team. As the Operations Executive, you will be the first point of contact for customers, processing customer orders within agreed SLA's. In this role, the Operations Executive will be liaising...


  • East Grinstead, United Kingdom CV-Library Full time

    Morgan McKinley is looking for an experienced Customer Service Executive with proven customer service skills to work for a fast growing exciting company based in East Grinstead. My client are looking for a Customer Service Executive to assist with the daily queries, process orders using a ticketing system as well as maintain existing relationships....


  • East Grinstead, United Kingdom CV-Library Full time

    We are delighted to be working alongside our fast growing, award winning and very successful client as they seek to recruit an additional Customer Account Executive to join their friendly and growing teams in East Grinstead. This role is available due to continuing and ongoing strong business levels. Customer Account Executive Full time permanent role -...


  • East Grinstead, United Kingdom CV-Library Full time

    We are delighted to be working alongside our fast growing, award winning and very successful client as they seek to recruit additional Customer Service Executives to join their friendly and growing teams in East Grinstead. This role is available due to continuing and ongoing strong business levels. Customer Service Executives Full time permanent role -...


  • East Grinstead, United Kingdom Faversham House Ltd Full time

    Faversham House are currently recruiting an Events Operations Executive to join our existing team of two. The majority of our current conferences take place in the UK, with one international for this financial year. Following a period of innovation as we responded to the travel restrictions with new digital formats, Faversham House is back into physical...


  • East Grinstead, West Sussex, United Kingdom Lloyd Recruitment Ltd Full time

    Job SummaryWe are seeking an experienced Branch Executive Leader to support the General Manager in overseeing the day-to-day operations of our Builder's Merchant branch.The successful candidate will be responsible for managing a team, driving business growth, and providing excellent customer service. The salary for this role is up to £42,500 per annum, with...


  • East Grinstead, United Kingdom Faversham House Ltd Full time

    **Your mission**: Faversham House are looking to recruit into their Event Operations team. Following a period of innovation as we responded to the travel restrictions with new digital formats, Faversham House is back into physical events as well as digital. We have a full programme of 25+ mixed conference and awards. These are being refreshed and enhanced...


  • East Grinstead, West Sussex, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job OverviewWe are seeking an Executive Kitchen Manager to join our team in Haywards Heath. The successful candidate will have experience in a similar role, with a strong focus on delivering exceptional customer experiences and driving business growth.In this position, you will be responsible for managing kitchen staff, implementing efficient operational...

  • Ecommerce Executive

    2 days ago


    East Grinstead, United Kingdom Integral Recruitment Ltd Full time

    **ECommerce Executive East Grinstead, RH19 (Remote) £30,000 - £32,000 **plus extensive benefits including bonus, generous pension, 25-30 days holiday (plus BH), private health insurance, DIS, training, discounts and lots more! Keywords: Ecommerce, E-Commerce, digital, website optimisation, marketing, B2C, consumer marketing, data analysis, Google...


  • East Grinstead, West Sussex, United Kingdom Engineered Connections Limited Full time

    Job DescriptionAs a Lifting Operations Specialist with Engineered Connections Limited, you will play a critical role in ensuring the safe and efficient execution of lifting operations on our construction sites.Your primary responsibility will be to operate heavy equipment, such as cranes and hoists, to lift and move heavy loads.You will also be responsible...


  • East Grinstead, West Sussex, United Kingdom International Logistics Group Full time

    International Logistics Group is an award-winning, market-leading 3PL company specialising in high-quality order fulfilment and delivery services.We work with premium brands in the beauty, fashion, and wellbeing sectors to help them succeed.As a Customer Service Account Executive, you will provide front-line support to our clients, understanding their...


  • East Grinstead, West Sussex, United Kingdom Pets at Home Retail Full time

    Retail Operations SupervisorWe are seeking an experienced Retail Operations Supervisor to join our East Grinstead store. As a key member of our team, you will be responsible for overseeing the daily operations of the store, ensuring seamless execution of business plans, and delivering exceptional customer experiences.Key Responsibilities:Develop and...


  • East Grinstead, West Sussex, United Kingdom Pets at Home Retail Full time

    We are looking for a Store Operations Manager to lead our team at Pets at Home Retail in East Grinstead. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence.Key Responsibilities:Develop and execute store business plans to achieve sales...


  • East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

    Lloyd Recruitment Services are working with a well-established company in East Grinstead who are currently in search of a Marketing Services Executive to join their expanding team on a fulltime, permanent basis. As the Marketing Services Executive, you must be professional, hardworking, and have excellent communication skills in both verbal and written...


  • East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

    Lloyd Recruitment Services are working with a well-established company in East Grinstead who are currently in search of a Marketing Services Executive to join their expanding team on a fulltime, permanent basis. As the Marketing Services Executive, you must be professional, hardworking, and have excellent communication skills in both verbal and written...

  • Executive Chef

    2 weeks ago


    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Chef to join our team at Queen Victoria Hospital NHS Foundation Trust. As an integral part of our culinary department, you will be responsible for managing the preparation and cooking of food for patients, staff, and visitors.The ideal candidate will have a strong background in kitchen...

  • Executive Chef

    3 weeks ago


    East Grinstead, United Kingdom PART & COMPANY Ltd Full time

    EXECUTIVE CHEF MICHELIN STAR DINING ROOM AND RESTAURANT WITHIN A LUXURY DESTINATION PRIVATELY OWNED HOTEL £100,000.00 packageSouth of England Executive Chef required for a unique project of Michelin awarded dining room and restaurant , Chef Patron / Executive Chef's will have a high end background and pedigree in French fine dining and multi Michelin Star...