Customer Service Officer
4 days ago
Are you looking for a new opportunity within a progressive and professional business?
Do you have a strong background in delivering exceptional service to clients? Then this could be for you
An award winning national company is seeking a **Customer Support Advisor** to join its professional team on a full time, permanent basis, based in Taunton. They strive to provide the best customer service to their customers and are looking fortalented people to join their ever growing business.
**As a Customer Support Advisor your duties will include**:
- Providing a proactive and responsive service maximising client retention.
- Managing policy administration and queries in a professional, timely and empathetic manner and in line with company guidelines.
- Providing professional assistance and advice to clients ensuring high levels of service.
- Maintaining accurate records and file notes.
- Checking, processing and issuing new policies within agreed company standards.
- Assisting with queries regarding potential and ongoing claims.
**To be a successful Customer Support Advisor you will have the following skills and experience**:
- Ownership of own continuing professional development.
- Knowledge of Microsoft Word and Excel.
- A minimum of 5 GCSEs or equivalents at C grade and above to include English and Maths. Able to produce certificates to verify all qualifications.
- Excellent customer care skills.
- Great administration, interpersonal and communication skills.
- Ability to manage personal workloads, follow clear instructions to carry out given tasks and meet deadlines.
- Ability to work closely and flexible with other team members.
- Demonstrate a high level of professionalism, integrity and commitment.
A great company who invest in the training and development of their staff. Call us today for more details
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