Community Services Team Lead

7 months ago

Nuneaton, United Kingdom Mary Ann Evans Hospice Full time

Leadership & Management 1. Support staff nurses and nurse associates in their day-to-day responsibilities of coordinating and directing staff and volunteers to ensure time and resources are managed through efficient teamworking. 2. Lead on induction of new staff and ensure all staff have a 3-month 1-1 recorded discussion, an annual appraisal, inclusive of bank staff and that volunteers have an annual opportunity to review their role.

3. Have an active role supporting the Head of Clinical Operations with on-going recruitment of future staff and volunteers. 4. Ensure that staff and volunteers have a clear understanding of their duties and responsibilities and of the standards of performance and conduct expected of them undertaking initial/informal stages of HR policies e.g., absence, performance management (capability); disciplinary and grievance investigations.

5. Work flexibly across the organisation and through all departments and sites as required to support the delivery of the Mary Anns care services. 6. Responsible for ensuring right skill set of staff are available for efficient and effective service delivery across the clinical services on a 7 day a week basis through careful planning of duty rotas and deploying staff appropriately according to their skills and experience.

7. Work with the Head of Clinical Operations in implementing and reviewing clinical practices to ensure that they are evidence based and cost effective. 8. Contribute towards the new ways of working which support organisational objectives and service improvement.

9. Ensure agreed polices within area of responsibility are adhered to and actively contribute to policy reviews and development. 10. Act as a role model to staff and volunteers.

11. Encourage all staff to participate in clinical (depending on role) and reflective supervision in conjunction with Mary Anns framework. 12. Ensure that high standards of cleanliness, tidiness and décor are maintained in the clinical areas ensuring environmental and infection control standards are adhered to.

13. Oversee all key worker roles and activities relevant to clinical services. 14. Work with multi-professional colleagues internally and externally.

15. Lead and support processes of change demonstrating responsibility, professionalism and integrity. 16. Contribute to the delivery of Mary Anns clinical audit programme, including participation and supporting clinical staff to undertake audits and the learning outcomes/service developments which result; ultimately contributing to the assurance of quality standards and clinical governance of care provided.

17. Maintain high standards of practice in accordance with your professional registration. 18. Have awareness and support the Head of Clinical Operations in the handling of complaints relating to clinical services.

19. Promote clinical incident reporting and support the development and implementation of action plans as a means of learning, improving and developing practice. 20. Ensure risk assessments are completed for any new activity or procedure affecting patients or day-to-day operations.

21. Support the Head of Clinical Operations to deliver services within set budgets, in an effective and proactive manner, in keeping with a lean thinking approach. Clinical 22. Be a competent practitioner demonstrating evidence based clinical expertise, completing holistic patient and carer assessments, acting as a mentor, resource and advisor to other colleagues, patients and carers across Hospice at Home and Wellbeing Services, as well as a clinical colleague integral to the Rapid Response service.

23. Working in partnership with the clinical teams to ensure the delivery of all aspects of care relative to clinical services, including overseeing efficient management of referrals, care plans, programmes of care and enabling first assessments at home for patients where necessary or preferred. 24. Responsible for ensuring high standards of communication, documentation and clinical records are maintained at all times which pay due regard to information governance standards and Caldicott principles and have the ability to use electronic record systems e.g., EMIS.

25. Take a lead role in implementation, ongoing development and use of EMIS. Become a super user and act as a resource for new and existing staff. To support teams to produce robust and high-quality clinical documentation and associated reporting for data quality metrics and external reporting contacts such as Coventry and Warwickshire Integrated Care Board.

26. Ensure that activity data and outcome measures are consistently interpreted and reported. 27. Ensure use of approved manual handling techniques in the delivery of patient care, including the safe use of mechanical and non-mechanical moving and handling aids.

28. Assist in the review of clinical standards and practice across services with particular attention paid to the drive for evidence-based practice and new ways of working

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