Hyde Foundation Officer

3 months ago

London, United Kingdom The Hyde Group Full time

**London Bridge**

**Up to £27,500**

Hyde is looking to recruit a Foundation Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Foundation Officer at Hyde, you will act as the first point of contact for the Advice and Advocacy team, responsible for pre
- and post-advice engagement with customers; ensuring timely access to advice services and grants for both Hyde residents and partnership organisation.

**Responsibilities**
- Provide a responsive and customer focused front line service to all internal and external customers in all channels
- Undertake basic assessment of customer needs and addressing any emergencies appropriately
- Raise purchase orders ensuring correct coding and appropriate approval authorisations are in place.
- Comply with Advice and Advocacy service promise to contact all residents referred for advice within agreed timescales.
- Undertake proactive contacts to customers to promote engagement with Advice and Advocacy services
- Manage and operate systems for administrating referrals and case work
- Provide project administration for interdepartmental projects, and external partnership work

**Skills and experience required**
- Good knowledge of Excel and Word, and CRM systems
- Previous administration or call centre experience preferred
- Excellent communication skills, verbal and written
- Self-motivated with strong organisational and time management skills to effectively prioritise tasks and meet deadlines
- Ability to process information accurately and efficiently
- Knowledge of Workday and Northgate, and previous experience in Housing is advantageous but not essential.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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