Resident Liaison Officer

3 months ago


London, United Kingdom The Hyde Group Full time

**London Bridge**

**Up to £25,500**

Hyde is looking to recruit a Resident Liaison Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Resident Liaison Officer at Hyde you will be working within the Property Maintenance Team to manage and resolve customer concerns and complaints related to repair services, ensuring a high level of customer satisfaction.

**Responsibilities**
- Receive and process inbound customer complaints related to repair services, ensuring timely and satisfactory resolution.
- Support customers in diagnosing repairs.
- Manage information relating to cases within Hyde’s information systems to ensure consistent and timely responses.
- Undertake general administrative duties to support the service as required.
- Meet all agreed SLAs and KPIs for complaint resolution and service performance.
- Investigate complaints and ensure timely booking and management of repairs.

**Skills and Experience Required**
- Strong organisational and administrative skills.
- Complaint handling and conflict resolution skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication skills, both written and verbal.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.



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