Customer Engagement Adviser

2 days ago


Cambridge, United Kingdom The Cambridge Building Society Full time

**What makes us different?**

The Cambridge provides a safe place for savings and helps people have a home.

The team are all guardians of The Cambridge, it was here long before we were and with the hard work we put in to keep The Cambridge great we'll be handing guardianship over to future generations.

**An awesome brand to work for**
The Cambridge is a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here

**Excellent employee benefits package**
Including concessionary mortgage rate, 12% company contribution pension scheme, a generous holiday scheme plus 3 additional days (for birthday, work anniversary and Christmas shopping), private medical insurance, life assurance and financial support for qualifications

**Learning and development**
By supporting our team members in their learning and personal development, we aim to develop a loyal and productive work force, who are knowledgeable, confident and are empowered to provide an excellent customer experience

**Commitment to the community**
We take an active role in the communities in which we live and work. Teams across the Society work with various charities and community groups, voluntarily giving their own time to help make a difference

**Customer Engagement Adviser - Full or Part Time (Cambridge Central or Shelford)**

Are you passionate about giving excellent customer service?

Are you confident talking on the phone or do you prefer face to face interactions?

We are looking for people to join our branch network (various locations) and our Customer Contact Centre (based in our central Cambridge head office)

You’ll also enjoy learning about our products and services so you can recommend these to our customers.

**Salary and working hours**

Basic starting salary £20,000.00 working Monday to Friday (36.25 hours per week). Pro rata for part time working.

You’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,499 - £2,653 depending on the Saturday opening hours for each location.

Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £25,000.

**Some of the things you’ll be doing day-to-day (depending on location)**:

- Welcoming customers into the branch
- Handling cash and dealing with customers account’s queries accurately
- Listening to and understanding our customer’s needs in order to provide the correct service
- Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
- Receiving and making calls to our customers, completing account transactions
- Listening to and understanding our customer’s needs in order to provide the correct service
- Be accountable for following the compliance regulations that keep our business and customers safe
- Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge

**You will be someone that**:

- Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
- Enjoys working in a dynamic team and can be flexible
- Learns quickly through on-the-job training
- Is confident and has an optimistic outlook
- Has a passion for providing excellent customer service
- Has a can-do attitude and a keen eye for detail

**The Cambridge will reward you with**:

- On the job training so you feel confident in your role
- A continuous development programme to support your progression
- Annual holiday - 23 days **plus **bank holidays, your birthday, a Christmas shopping day and anniversary day (start date)
- Private health care with cinema and Caffe Nero discounts
- A reduced mortgage rate
- Excellent pension scheme - if you pay in 4%, we pay in 12%
- Career progression across the Society
- A chance to give something back through our Community programme
- A positive working culture which encourages you to have a voice

**If you’re interested in joining a forward thinking Society, please submit your CV.**

As we provide a regulated financial service, we will require suitable references and a credit check to be carried out.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus



  • Cambridge, United Kingdom The Cambridge Building Society Full time

    **An awesome brand to work for** The Cambridge provides a safe place for savings and helps people have a home. As a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here **Excellent employee benefits package** Including concessionary mortgage...


  • Cambridge, United Kingdom The Cambridge Building Society Full time

    **An awesome brand to work for** The Cambridge provides a safe place for savings and helps people have a home. As a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here **Excellent employee benefits package** Including concessionary mortgage...


  • Cambridge, United Kingdom The Cambridge Building Society Full time

    **What makes us different?** The Cambridge provides a safe place for savings and helps people have a home. The team are all guardians of The Cambridge, it was here long before we were and with the hard work we put in to keep The Cambridge great we'll be handing guardianship over to future generations. **An awesome brand to work for** The Cambridge is a...


  • Cambridge, United Kingdom The Cambridge Building Society Full time

    **What makes us different?** The Cambridge provides a safe place for savings and helps people have a home. The team are all guardians of The Cambridge, it was here long before we were and with the hard work we put in to keep The Cambridge great we'll be handing guardianship over to future generations. **An awesome brand to work for** The Cambridge is a...


  • Cambridge, United Kingdom The Cambridge Building Society Full time

    **An awesome brand to work for** The Cambridge provides a safe place for savings and helps people have a home. As a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here **Excellent employee benefits package** Including concessionary mortgage...


  • Cambridge, United Kingdom CMR Surgical Full time

    **Why join us?**: CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals. Everyone at CMR has the passion and desire to make...


  • Cambridge, Cambridgeshire, United Kingdom Talent Finder Jobs Full time

    Job Title: Customer Engagement CoordinatorWe are seeking an organised and outgoing individual to join our team as a Customer Engagement Coordinator, responsible for promoting our unique gift concepts in the East Midlands & East Anglia region of England.This is a full-time position offering an estimated salary of £32,000 per annum with a competitive bonus...


  • Cambridge, United Kingdom PerkinElmer Full time

    **Job Role and Purpose**: Own and deliver activities to support the Strategic Communications and Customer Engagement plan based on global/local Account Program, to ensure long term stability and growth of the Customer and PerkinElmer partnership. Deliver activities to support a robust Voice of the Customer and engagement program to ensure stakeholders...

  • Financial Adviser

    7 months ago


    Cambridge, United Kingdom Jigsaw Recruitment Full time

    **Financial Adviser: Home based position covering Cambridge, Cambridgeshire£45,000 to £85,000 with excellent benefits that include a company car** Jigsaw Recruitment is pleased to be working with this leading name within the Financial Services industry. Our client is looking to recruit additional Financial Advisers to their ever expanding sales team. This...


  • Cambridge, United Kingdom IDEX Consulting Ltd Full time

    **Would you enjoy helping create a dynamic culture focused on client service?** **Could you help us build our business as we endeavour to shape the future of financial planning?** **The role** Our local hubs need exceptional people who are customer driven team players and who are excited by the opportunities this presents. You'll be motivated to contribute...


  • Cambridge, United Kingdom Ignite UK Full time

    **Regional Customer Engagement Officer - Vodafone** Are you prepared to embark on an enriching journey as a pivotal member of our dynamic Engagement Team? If you are natural born chatter. Have an energy that means a desk job doesn’t appeal? Join us and assume a central role in connecting customers with our innovative client, Vodafone! From bustling...


  • Cambridge, United Kingdom Reed in Partnership Full time

    **About us** **Are you passionate about making a difference and helping improve the health & wellbeing of others?** **Are you a people person? Looking for a varied role making a positive impact on people and their communities?** Consider the role of a**Health & Wellbeing Adviser** at**Reed in Partnership**! The contract is to provide employment, wellbeing,...


  • Cambridge, Cambridgeshire, United Kingdom Stands Out Ltd Full time

    Role SummaryWe are seeking a talented and driven Field Representative to join our team at Stands Out Ltd. As a Field Representative, you will play a key role in supporting and growing our customer network, covering the East Midlands & East Anglia area of England.Key Responsibilities and AccountabilitiesPresent and showcase our range of products to new and...

  • New-build Mortgage

    1 week ago


    Cambridge, United Kingdom GCB Agency Recruitment Full time

    Our clients, a busy independent mortgage brokerage that specialises in the new-build market, are seeking an ambitious New - Build Mortgage and Protection Advisor to join their team and cover East Anglia. They have recently signed several contracts with successfulbusinesses in the area, which is why they are looking for a broker to work with them. The client...


  • Cambridge, Cambridgeshire, United Kingdom Stands Out Ltd Full time

    Company Overview:Stands Out Ltd is a well-established business with a reputation for innovation and quality. We pride ourselves on our unique gift concepts, which are designed to delight customers across the UK and internationally.As a Field Representative, you will be an essential part of our team, covering the East Anglia and East Midlands area of England....


  • Cambridge, Cambridgeshire, United Kingdom Acosta Sales & Marketing Full time

    Bell Canada needs talented individuals to help grow its business through innovative sales and marketing strategies. As a Sales and Marketing Executive, you'll be responsible for building relationships with customers, identifying new business opportunities, and implementing effective sales tactics to drive revenue growth.We offer a competitive $18/hour +...


  • Cambridge, Cambridgeshire, United Kingdom Vindis Group Full time

    Job Description OverviewThe Vindis Group is hiring an experienced Automotive Host to work in a dynamic environment. As part of the team, you will be responsible for managing customer facilities, offering resources tailored to customer needs, and staying up-to-date with brand awareness and industry changes.About UsVindis Group is a leading organisation in the...


  • Cambridge, United Kingdom Wintercomfort for the Homeless Full time

    **Role Summary** As a member of Wintercomfort’s Project Worker Team, reporting to the Services Manager, the Money & Debt Adviser is responsible for delivering Wintercomfort’s specialist money/debt advice, advocacy and representation, empowering service users to move out of the spiral of homelessness and back into mainstream society. **Key...

  • Financial Adviser

    5 days ago


    Cambridge, United Kingdom Truestar Talent Ltd Full time

    My client one of the UK’s most prominent names in banking and asset management, whose aim is to help more people across the UK benefit from financial advice. Their heritage goes back over 400 years, but their approach is built for the future needs of theirclients. They offer solid foundations and strong performance and customer service. They take a...

  • Sales Adviser

    1 week ago


    Cambridge, United Kingdom schuh Full time

    About the role The customers’ journey needs to be flawless, from the minute they step through the door to the moment they leave. Their experience is at the heart of everything we do and this comes down to one simple thing. You! Do you reckon you know the shoe dictionary inside out? Can you distinguish between what's hot and what's not? Do you have the...