![Emson Creative Consulting](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 months ago
**About us**
Emson Creative Consulting is a small business in Belfast. We are professional, customer-centric and autonomous.
Our work environment includes:
- Modern office setting
- Relaxed atmosphere
- Company perks
- Safe work environment
Job Title: Call Centre Customer Service Advisor
Full-time, on-site
**Responsibilities**:
- Assist customers with inquiries, complaints, and product information
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer accounts and update information as needed
- Collaborate with other departments to resolve customer issues
- Maintain a high level of product knowledge to effectively assist customers
Strong communication and interpersonal skills to effectively engage with team members and customers.
Excellent problem-solving abilities with the capability to handle customer escalations.
Ability to thrive in a fast-paced environment, managing multiple priorities and meeting deadlines.
Knowledge of call centre technologies and reporting tools.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you Please submit your resume and cover letter detailing your relevant experience.
**Salary**: £22,931.00-£23,457.00 per year
**Benefits**:
- Canteen
- Company events
- Employee mentoring programme
- Sick pay
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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