Customer Service Representative

2 months ago


Belfast, United Kingdom Emson Creative Consulting Full time

**About us**

Emson Creative Consulting is a small business in Belfast. We are professional, customer-centric and autonomous.

Our work environment includes:

- Modern office setting
- Relaxed atmosphere
- Company perks
- Safe work environment

Job Title: Call Centre Customer Service Advisor

Full-time, on-site

**Responsibilities**:

- Assist customers with inquiries, complaints, and product information
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer accounts and update information as needed
- Collaborate with other departments to resolve customer issues
- Maintain a high level of product knowledge to effectively assist customers

Strong communication and interpersonal skills to effectively engage with team members and customers.

Excellent problem-solving abilities with the capability to handle customer escalations.

Ability to thrive in a fast-paced environment, managing multiple priorities and meeting deadlines.

Knowledge of call centre technologies and reporting tools.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you Please submit your resume and cover letter detailing your relevant experience.

**Salary**: £22,931.00-£23,457.00 per year

**Benefits**:

- Canteen
- Company events
- Employee mentoring programme
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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