Administration Officer

3 weeks ago

Dumfries, United Kingdom Scottish Government Full time

**Details**:
**Reference number**:

- 339577**Salary**:

- £23,735 - £26,631- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Assistant- A3**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Dumfries, Scotland, DG1 3ESAbout the job

**Job summary**:
The Scottish Government Rural Payments and Inspections Division (SGRPID) is made up of 16 Area offices throughout Scotland and are responsible for payment of Common Agricultural Policy scheme grants and subsidies and inspection of agricultural land and livestock to ensure compliance with regulations.

Area office staff play a key role to the business by delivering a high quality customer service through accurate administration and inspection of subsidy claims, which result in £700 million of direct aid to the Scottish rural economy. They also provide professional advice and information to Scottish Ministers, the general public and other colleagues in the Scottish Government.

The Area Office staff are the main point of contact with farmers, crofters and other interested parties, being responsible for the delivery of grants, subsidies and other Government policies to the rural community. Having an outward customer focus and communicating effectively with colleagues and customers is pivotal to the smooth running of the office.

Every day is different, but one thing will always be the same - we always treat all customers with dignity, fairness and respect.

**Job description**:

- Reception duties including dealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID's online systems.
- Data capture and processing on the Scottish Animal Movement Unit (SAMU) database of all Scottish farm to farm moves of sheep and goats.
- General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of eRDM files and maintaining spreadsheet information.

**Person specification**:

- Excellent interpersonal skills and the ability to maintain & improve standards of customer service with proven strong communication skills (both written and verbal).
- Strong planning and organisational skills including the ability to use initiative and judgement to prioritise competing demands when working under pressure.
- Proven experience of working as part of a team, works well with others but can carry out individual tasks as required with the minimum of supervision.
- Demonstrated ability using a variety of IT systems, including Microsoft Office Products - Word, Excel and Outlook.

**Benefits**:

- Alongside your salary of £23,735, Scottish Government contributes £6,408 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- Sift and Interview dates TBC- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
- This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Lisa Mcmillan
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