Collections Agent

5 days ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Collections Agent**

Quorum Business Park, Newcastle, NE12 8BU

Full-time

**Salary**:£21,000 -£23,000 per annum + bonus

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00

**Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

**About Us**

“Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.”

**Diversity & Inclusion**

“Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.”

We have an exciting new role in the Finance department of our new Centre of Excellence.

We are looking for a tenacious, resilient and confident problem solver.

Duties will include contacting customers and discussing incomplete transactions, back office administration, basic reporting and logging of information. Someone with great end to end conversation experience, and the ability to confirm payments and finalise calls.

**Duties and responsibilities of a Collections Agent**:

- Responsible for the collection of unpaid consumer debt in a call centre environment
- Contact customers and discuss unresolved issues on customer accounts
- Documents all discussions and actions in the collections system or database. Confirms payment arrangements and finalises call
- Uploading data and recording information
- Communicating with other agents and staff
- Following the data collection process, ensuring there are no gaps or loss of data
- General back office administration, including customer correspondence.

**Essential Skills of a Collections Agent**:

- Natural flair with conversation and negotiation
- Empathetic but resilient when speaking to customers
- Persistent work ethic
- Target driven
- Confident and energetic
- Problem-solving skills
- Staying calm under pressure
- Basic IT skills

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

**Benefits Package**

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

- Increasing Annual Leave Entitlement - Birthdays Off - Discounted Gym & Health Club Membership - Complementary Nespresso Hot Drinks - Contributory Pension - Company Socials - Bupa Private Healthcare - Medicash Cash Plan - Perkbox (freebies, discounts and more) - Enhanced Maternity & Paternity Schemes - Long Service Awards - Employee Referral Cash Reward - Employee Alarm Discount - Cycle to Work Scheme - Preferential rates at Kids 1st nursery

**Ready to join our team**

Be you. Be more. Be Verisure.

  • Cash Collections Agent

    3 days ago

    Newcastle Upon Tyne, United Kingdom LSL Property Services plc Full time

    An exciting new opportunity has arisen within LSL’s Estate Agency Division finance team for a number of **Cash Collections Agents** to join our busy and energetic team. Supporting our **Your Move & Reeds Rains**estate agency brands this is an excellent opportunity for an experienced credit controller or collections agent to expand and develop their career...

  • Debt Collections Agent

    5 days ago

    Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time

    **Are you experienced in debt collection and collections? Looking to join a well established business with progression opportunities?** BMC Recruitment Group are delighted to be working with an established business in Newcastle upon Tyne who are looking to recruit a number of Debt Collection Agents on full time permanent contracts. As a Debt Collection...

  • Debt Collection Agent

    4 days ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Job Description **Debt Collection Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 -£23,000 per annum + commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Debt Collecting Agent

    7 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Debt Collecting Agent** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 -£23,000 per annum + up to £13,400 commission and bonus OTE £36,400 **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Debt Collection Agent

    7 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Debt Collections Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 -£23,000 per annum + up to £13,400 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Cash Collections Agent

    3 days ago

    Newcastle Upon Tyne, United Kingdom LSL Property Services plc Full time

    **Finance - Cash Collections Agent (Graduate) - Permanent & Temporary** **LSL Property Services plc - Your Move & Reeds Rains estate agency brands** Are you a recent Finance, Maths or Business graduate looking to take your first step into a finance role and available for either a permanent or temporary role?? We would like to hear from you! A new...

  • Customer Debt Collection Agent

    4 days ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Debt Collection Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 -£23,000 per annum + up to £5,500 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Call Centre Collections Agent

    7 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Call Centre Collections Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 - £23,000 per annum + up to £13,400 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Customer Debt Collection Agent

    7 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Debt Collection Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 -£23,000 per annum + up to £5,500 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Field Agent

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job RoleThis Field Agent - Collections role involves attending addresses to assist with debt recovery, completing questionnaires on income and expenditures, and working with customers to set up payment plans or full payments. You will also be responsible for managing your own workload, filling in relevant paperwork, and removing goods when necessary.Required...

  • Cash Collection Agent

    7 months ago

    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? **Why Join Us?** At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault...

  • Collections Agent

    4 days ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Collections Advisor** Quorum Business Park, Newcastle, NE12 8BU Part time **Salary**:£21,000 - £23,000 per annum (pro rata £12,600 - £13,800) + commission and bonus **Working Hours**: 22.5 hours per week **Shift Pattern**: Monday - Friday 09:30-14:30 Verisure have an exciting new role in the Finance department of our new Centre of Excellence. We...

  • Collections Agent

    4 days ago

    Kingston upon Hull, United Kingdom Marks Sattin Full time

    Marks Sattin are currently working with a rapidly growing service provider based in Hull for the role of Collections agent. As they establish a Hull based office the purpose of your role is to aid revenue recovery, ensure accurate billing, and negotiate prompt payment. For this role, they will pay up to £25,000 and the role is based in the office. This is...

  • Collections Advisor

    4 days ago

    Newcastle Upon Tyne, United Kingdom Reed Accountancy Full time

    Reed Accountancy & Finance are delighted to be working with a well established client in Newcastle who are looking for experienced Collections Advisors to join their team on a permanent basis. Working in a busy team, your main duties will include: - Provide correct advice to customers, sometimes redirecting to the relevant departments who can assist...

  • Revenue Collection Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Futures Limited Full time

    About the RoleAs a Revenue Collection Specialist with Newcastle Futures Limited, you will be responsible for billing and collection of Council Tax. This involves processing changes of address, applying discounts, reliefs, and exemptions, verifying refunds, and maintaining council tax accounts.You will deal with phone calls from customers, property owners,...

  • Field Agent

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job OverviewWe have an exciting opportunity for an Enforcement Agent to join our team in Newcastle, supporting clients nationwide with debt recovery services.Duties:Attend customer premises to facilitate debt repaymentGather financial information through questionnairesCollaborate with customers to establish payment plans or arrange lump sumsMonitor and...

  • Collections Credit Control Advisor

    14 hours ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Collections Agent - Credit Control** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 -£23,000 per annum + bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Revenue Collection Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Futures Limited Full time

    Job Title: Revenue Collection SpecialistWe are seeking an experienced Revenue Collection Specialist to join our team at Newcastle Futures Limited.As a Revenue Collection Specialist, you will be responsible for the billing, collection, and recovery of Council Tax. This includes processing changes of address, applying discounts, reliefs, and exemptions,...

  • Collections Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Collections Advisor** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 -£23,000 per annum + up to £5,500 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’...

  • Field Agent

    2 days ago

    Newcastle upon Tyne, United Kingdom Priority Recruitment Full time

    Key ResponsibilitiesAs an Enforcement Agent, you will be responsible for:Attending addresses to help with debt recoveryCompleting questionnaires around income and expendituresWorking with customers to set up payment plans or payment in fullManaging your own workloadFilling in relevant paperwork when requiredRemoval of goods when requiredAbout UsWe are...