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Collections Agent

4 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Collections Agent**

Quorum Business Park, Newcastle, NE12 8BU

Full-time

**Salary**:£21,000 -£23,000 per annum + bonus

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00

**Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

**About Us**

“Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.”

**Diversity & Inclusion**

“Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.”

We have an exciting new role in the Finance department of our new Centre of Excellence.

We are looking for a tenacious, resilient and confident problem solver.

Duties will include contacting customers and discussing incomplete transactions, back office administration, basic reporting and logging of information. Someone with great end to end conversation experience, and the ability to confirm payments and finalise calls.

**Duties and responsibilities of a Collections Agent**:

- Responsible for the collection of unpaid consumer debt in a call centre environment
- Contact customers and discuss unresolved issues on customer accounts
- Documents all discussions and actions in the collections system or database. Confirms payment arrangements and finalises call
- Uploading data and recording information
- Communicating with other agents and staff
- Following the data collection process, ensuring there are no gaps or loss of data
- General back office administration, including customer correspondence.

**Essential Skills of a Collections Agent**:

- Natural flair with conversation and negotiation
- Empathetic but resilient when speaking to customers
- Persistent work ethic
- Target driven
- Confident and energetic
- Problem-solving skills
- Staying calm under pressure
- Basic IT skills

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

**Benefits Package**

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

- Increasing Annual Leave Entitlement - Birthdays Off - Discounted Gym & Health Club Membership - Complementary Nespresso Hot Drinks - Contributory Pension - Company Socials - Bupa Private Healthcare - Medicash Cash Plan - Perkbox (freebies, discounts and more) - Enhanced Maternity & Paternity Schemes - Long Service Awards - Employee Referral Cash Reward - Employee Alarm Discount - Cycle to Work Scheme - Preferential rates at Kids 1st nursery

**Ready to join our team**

Be you. Be more. Be Verisure.