Collections Agent

6 days ago


Kingston upon Hull, United Kingdom Marks Sattin Full time

Marks Sattin are currently working with a rapidly growing service provider based in Hull for the role of Collections agent. As they establish a Hull based office the purpose of your role is to aid revenue recovery, ensure accurate billing, and negotiate prompt payment.

For this role, they will pay up to £25,000 and the role is based in the office.

This is a great chance to join a rapidly growing business which was founded in 2018 and is already one of the leaders in their market

Key responsibilities:

- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Contacting clients to negotiate payment of overdue payments.
- Take actions improve processes to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Driving first touch resolution to solve debt.
- Systems used
- Salesforce CRM system, Collections tool, Billing system.

What you'll need to succeed
- Previous experience working as a Collections Officer.
- Excellent negotiating skills.
- Good written and verbal communication skills.
- Familiarity with Financial services Collections regulations.


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