Scheduler and Administrator

3 weeks ago


Chelmsford, United Kingdom Mitie Full time

**Job Overview**

**Salary £25,000 - £26,500 dependant on experience.**

The Schedulers manage the overall activity of the planned maintenance tasks.

Using the latest scheduling software, manage the delivery of work orders allocated to the suppliers. The Schedulers using the systems and processes, ensure the correct supplier is deployed to achieve successful completion on time for customers. This will range from using internal national engineers to subcontractors, the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that any parts and materials are accounted for and documentation is completed.

**Main Duties**
- To schedule planned works to resource and suppliers, paying attention to location, expertise and target completion dates.
- To record work order related information on the appropriate IT systems.
- To ensure that the engineers or suppliers are optimised to drive maximum productivity.
- Work orders marked as incomplete by engineers or suppliers are followed up and reallocated as appropriate.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work orders Requests, obtaining required completion details, and inputting the data into the IT system.
- Ensure all jobs are completed within the required times and costs allocated to the correct work order.
- Manage communications in a professional and prompt manner.
- allocate non productive time is accounted for on system.
- Escalate issues with specific jobs, clients, engineers and suppliers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow Group and company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team.



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