Patient Pathway Coordinator

2 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy’s and St Thomas’ NHS Foundation Trust - a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us - so come and help to change the shape of healthcare for our heart and lung patients world-wide.

**Skills**:
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations

Desirable criteria
- Knowledge of medical terminology
- Understanding of peer review process and governance processes

Education

Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent

Desirable criteria
- Customer services qualification/training

Experience

Essential criteria
- Experience and understanding of validation and RTT pathways
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment

Desirable criteria
- Experience of an administrative role within the NHS
- Experience in previous admissions role

Our centre is a world leader in the diagnosis, management, and treatment of lung disease. We treat patients from across the UK and abroad for the full range of respiratory disorders and have one of the world’s largest lung disease patient populations.

**Services offered include**:
ILD

Sleep & Ventilation

Sleep Outreach

Asthma & Allergy

Cystic Fibrosis

Host Defense

Cancer Services

COPD

Primary ciliary dyskinesia (PCD) care is provided by a highly specialist management centre commissioned by NHS England. It is a genetic disease where the cilia do not function properly preventing the clearance of mucus from the lungs, paranasal spaces and ears. Recurring respiratory infections can lead to irreversible scarring and obstruction in the airways. The newly formed PCD team require administrative support for all aspects of their work from direct clinical care to audit and QI.

The post holder will have a wide range of skills including team working, patient contact, clerical work and the management of databases, and will act as an advocate for the patient and their family. They will be responsible for supporting the PCD MDT in the provision of a patient centred service.



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