Customer Care Operative

3 weeks ago

London, United Kingdom Work Match Full time

Deliver an effective and efficient customer-focused service to enable first-point resolution for all customers.
- First class interpersonal and communication skills; working with internal/external customers, sub-contractors, third party builders and their respective teams to resolve problems.
- Take instruction from the Senior/Customer Care Manager, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment.
- Liaise with Customers, Colleagues and Contractors - to ensure repairs are completed “right first time”.
- Resolve defects/general snags in a timely manner and to a high standard, ensuring all works completed are signed off by the customer.
- Complete inspections of reported defects as and when required and issue a full report with photographs to the Senior/Customer Care Manager.
- The ability to recognise problems/repetitive defects on active and non-active sites, and report back to the Customer Care team if these problems can be removed from future build.
- Maintain a stock of regular consumable materials required for tasks, including utilising materials from live projects.
- Ensure work vehicle is kept clean, presentable and road worthy and any issues are reported for prompt repair.
- Ensure the Customer care department are notified of any additional findings or issues identified or raised with you by the customer - that may delay the completion of works.
- Assist Senior/Customer Care Manager in line with all company policies and procedures.
- Work closely with site teams and provide support as / when required.

Essential:
Drivers' License

First Aid

CSCS Card - Minimum blue (Skills card) required.

UTR - initially this will be self-employed

Desirable:
PASMA

Safety Harness Training

**Job Types**: Full-time, Temp to perm

**Salary**: £16.00-£18.00 per hour

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you live in Wandsworth or Lambeth Borough?

Work Location: In person

Reference ID: handyman

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