Customer Service Coordinator

5 days ago


Aberdeen, United Kingdom Aberdeen Appointments Agency Full time

A fantastic opportunity for a Customer Service Co-Ordinator. This is a full time role covering maternity leave within a well-known company based in Aberdeen.

Key Objectives
- Ongoing scheduling of all training activities to ensure accurate and efficient utilisation of all training personnel, facilities and resources
- Accurate completion of administration tasks and their required deadlines
- Ensure all of our customers receives a warm welcome and a positive customer experience
- Ensure all customer enquiries are dealt with in a time efficient and effective manner
- Excellent communication and strong organisational skills
- Positive and determined approach to achieving results

Main Tasks
- Processing and input of customer / course delegate data
- Register delegates with awarding bodies
- Book online exams for course delegates
- Preparation and issuing of training course administration packs
- Raise awarding body certificates for customers
- Raise Invoices
- Process customer bookings

Experience / Qualifications
- Minimum of two years office work gained in an administration and / or customer service role
- Experience of using Windows-based word processing packages
- Experience of working with spreadsheets
- Excellent communication skills
- Strong organisational skills
- Ability to work well with others
- Database skills
- Accuracy and attention to detail
- ECDL (European Computer Driving Licence) - Desirable
- HNC in Administration or Business Management - Desirable

Work Location: One location



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