Customer Service Agent
2 weeks ago
Vacancy ID:
- 031384
- Town:
- Dingwall
- Closing Date:
- Salary:
- 19831.50
Apprenticeship Roles Available
- An apprenticeship is a work, earn and learn opportunity to gain new skills, knowledge, and behaviours.
- As an apprentice you will be working towards a level 2 customer service practitioner.
- You will be expected to attend training sessions and 1-2-1’s with the chosen training provider.
About us
Marston Holdings is the UK’s largest judicial services company working for over 500 local authorities, central government, and businesses. Our 4,000 frontline agents and self-employed enforcement officers help collect £850m a year on behalf of UK taxpayers and business. We are an industry leader in the delivery of ethical services, prioritising customer welfare and using data to help our clients make better decisions.
Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do.
Personal Attributes - Do you have the following:
- Customer focussed
- Good interpersonal skills
- Excellent organisation skills
- Excellent communication skills
- Positive and self-motivated
- Work as part of a team and on own
Main Responsibilities
- To ensure a high standard of professional practice is always met
- To maintain working relationships with colleagues and management
- To deal with both inbound and outbound contacts from customers always ensuring a professional manner
- To ensure quality standards as set by Management are met
Personal Compliance
- To understand the Company’s mission and vision and to embrace and work to the Company’s values
- To be fully aware of the requirement to treat customers fairly and to deliver the best outcomes for customers on a consistent basis.
- To understand the requirements of the Regulator who regulates the Company’s activities and ensure that these are adhered to within all daily activities
- To be aware and conform to work instructions and policies relevant to your business area
- To take active steps to understand and be sensitive to any risks associated with the post holder. This includes escalating any risk issues identified to line management
- To ensure personal data however obtained is properly protected in accordance with the requirements of the Data Protection Act
- To ensure that you conform to the Marston’s personal compliance requirements and values
Detailed Responsibilities
Data Protection and Information Security
- To ensure that you adhere to the requirements of the Data Protection Act
- To ensure that you comply with Marston group brands individual Information Security Management (ISMS) policies and procedures.
- To uphold Marston Information Security Management (ISMS) policies and report any suspected incidents or any observed weaknesses with the Marston group brands individual Information Security Management System to your Line Manager or the Information Security Manager immediately.
Company Policy
- To be aware of and adhere to all company policies and procedures at all times
- To be aware of the general responsibilities as set out the in the Health and Safety Policy
General
- The post holder is expected to carry out, any other duties reasonably expected with the general level of the post
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